Retail Team Lead (FT)

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

The Team Lead is a key part of the Store Leadership Team. The Team Lead will work with store associates and provide daily communication, direction and training to align with our daily goals and expectations. In the absence of the Store Manager or Asst. Store Manager, the Team Lead supervises and manages all store associates including implementing and enforcing company policies, procedures and company directives. Acts according to New Balance’s Core values.

MAJOR ACCOUNTABILITIES:

• Assists the Store Manager and Assistant Store Manager with opening and closing the store, ensuring that the company culture is maintained, policies and procedures are followed and a positive leadership presence is out on the sales floor.
• Actively coaches and provides feedback to associates to ensure New Balance Guest engagement, culture and policies and procedures are followed
• Assists with managing and processing payroll as well as writing store schedules of associates to help ensure appropriate store coverage that meet the needs of the business
• Assists in the recruiting process for the store including interviewing. Ensures applicants meet the needs of the business with appropriate availability and skill set
• Supports the Store Manager in achieving store metrics including sales, units per transaction, and conversion among other metrics.
• Coordinates volunteer opportunities with store management to build our brand within the communities that we serve.
• Models the store training program to ensure total customer satisfaction. Creates a pinnacle customer experience that only New Balance can offer.
• Effectively demonstrates strong product knowledge and the ability to train current and new associates on the features and benefits of our products
• Assists with all Loss Prevention policies and procedures to control exposure to internal and external losses. Assists with the Loss Prevention Audits including sales auditing, receiving, and cash handling.
• Ensures the store product is received per company guidelines and merchandised to the sales floor. Plays an integral part in the execution of inventory management through cycle counts and during annual inventory.
• Assists Store Leadership with the execution of visual merchandising standards and ensures brand standards are maintained and communicated to the store team.
• Follows all store safety and emergency procedures

Promotes and Follows Safety Protocol

• Demonstrates personal responsibility for safety – follow safety regulations, including:
  • proper lifting procedures
  • reporting in a timely manner all accidents and near misses
  • ensuring the maintenance of a clean and organized work area – sales floor, stock area, office

    REQUIREMENTS FOR SUCCESS

    Additional Requirements:

• Ability to multi task
• Deliver exceptional customer service
• Flexible Scheduling including working nights, weekends and Holidays

  Experience:

• High school diploma or equivalent educational and work experience
• 2 year retail supervisory experience preferred

  Physical Requirements:

• Ability to lift 4 lbs. constantly.
• Ability to lift up to 45 lbs. occasionally
• Push or pull 50 lbs. over 200 ft. occasionally.
• Ability to kneel or squat frequently.
• Stand for prolong periods. Occasionally climb ladders

Our Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Learn more about our Benefits

Flexible Work Schedule:

New Balance is committed to creating a culture that allows our associates to do their best work. Our corporate work-from-home policy does not mandate an arbitrary number of days in-office. Instead, we’ve designed a flexible hybrid model that empowers individual teams by letting the type of work dictate where it will most effectively be performed. We are capitalizing on this unique opportunity to evolve how we work based on efficiency, productivity, and the well-being of our associates.

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.