Retail team lead

Who We Are :

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.

We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.

We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

At New Balance, We Got Now.

Retail Team Leads function as an extension of Store Management, assisting with duties like opening / closing the store, interviewing candidates, and training new hires.

On the sales floor they lead by example, demonstrating exceptional customer service and brand representation.

MAJOR ACCOUNTABILITIES

• Be a positive leadership presence on the sales floor and foster New Balance’s company culture
• Actively coach associates on the NB GUEST service model
• Help recruit and interview top tier talent
• Coordinate volunteer opportunities with store management to build our brand within the communities we serve
• Train current and new associates on the features and benefits of our products
• Play an integral part in the execution of inventory management
• Assist store leadership with opening and closing the store
• Uphold and communicate visual merchandising and brand standards
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to : lift 4 lbs. consistently; lift up to 45 lbs. occasionally; push or pull 50 lbs. over 200 ft. occasionally;

kneel or squat frequently; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.

We also proudly offer a slate of more nontraditional perks opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs that encourage our associates to grow personally as they develop professionally.

You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and / or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Last updated : 2024-06-05