What are the responsibilities and job description for the SUPERVISOR, Patient Financial Services FT DAYS (23813) position at New Bridge Medical Center?
Provides hands on assistance with all aspects of departmental billing policies and procedures to Patient Accounts.
Participates in the selection and hire of department employees and annual performance appraisals to include testing of knowledge. Development and maintenance of training manual. Coordination of training of both new employees and existing employees for process changes, computer upgrades or payor regulation changes. Addresses and reports actions that require disciplinary action to Manager.
Handles special audit projects including audits, charge capture, pre-payment reviews, IME claims, etc.
Responds to problems that arise on a daily basis; resolves where possible, creates documentation describing problem and steps for resolution. Refers problem(s) and or response to manager as required; reviews and investigates complaints received by the department with department members to ensure speedy resolution and reply.
Ensures staff compliance on daily operations by review of aged trial balances, denials, remittances and various system reports to include Paragon Patient Management, Paragon Receivables Administrator, Claims Administrator, Horizon Patient Folder and Medicare FSS systems.
Ensures compliance with credit balance by review of reports and submission of accounts for refund.
Analysis of accounts receivable anomalies and all other external factors that impact cash collection. Participates in establishing and implementing controls to ensure appropriate payment cycles and timely follow up procedures.
Review of all technical appeals drafted by staff prior to submission to payors. Submission of requests for clinical appeals with the Utilization Review department. Review and approval of all requests for Medical Record documentation.
Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
Understands and adheres to the Medical Center’s Code of Conduct.
Familiar with the Medical Center’s Mission, Vision, and Values Statements.
OTHER JOB DUTIES
Performs other related duties as required.
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BASIC COMPETENCIES
Education:
Bachelors degree or equivalent in experience.
Experience:
Without Bachelors degree-3 years hospital Accounts Receivable experience.
With Bachelors degree- 3 years hospital supervisory Accounts Receivable experience.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Preferred
Bachelors or better.
Experience
Required
3 years: Without Bachelors degree-3 years hospital Accounts Receivable experience. With Bachelors degree- 3 years hospital supervisory Accounts Receivable experience.
Licenses & Certifications
Salary : $50,500 - $63,900
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