Macintosh IT Tech (L2)

Experienced Macintosh IT Tech (L2) for a Managed Service Provider – Positive, passionate, and hardworking people needed!

*** Important, please read:

• Must be a Green Card holder or US citizen
• Candidates, if offered a position with Olmec, would be required to produce proof of full COVID-19 vaccination

The Company

Olmec Systems, a New Charter Technologies company, has been providing New Jersey and the tri-state area the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients.

The Position

Olmec's focus is on providing managed IT services to companies across all industries.

The candidate that we hire for this role will be dedicated to a specific client located in Manhattan. The candidate will be expected to report to the downtown office on a daily basis (there may be some work from home flexibility).

This is an all-Mac network that utilizes cloud-based services, such as Google Workspace, Slack, Zoom, Okta, etc. And the users being supported will be located across the country.

The person hired for this job will be part of a larger team supporting this customer. The candidate can expect to work very closely in a collaborative fashion with the rest of the team.

The candidate will be involved with a variety of tasks, including but not limited to:

- Day to day user support (i.e., hardware break/fix, OS and 3rd-party software troubleshooting, basic to intermediate network troubleshooting, printer/copier troubleshooting, email and cloud services support, etc. - Some support will be in-person, but much of it will be remote.

• Assistance with short-term and long-term IT projects
• 3rd-party vendor management (interfacing w/ 3rd-parties and managing those relationships as it pertains to the customers IT setup)

We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.

We seek an individual who loves working with people and can articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.

Why You Should Apply

• Competitive compensation, medical/dental/vision benefits, PTO, 401K w/ employer match
• Short-term & long-term disability benefits
• Life insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Excellent growth and advancement opportunities
• Paid training and certifications
• 40-hour work-week with paid overtime
• Fun, relaxed work environment

We Are Looking For Someone Who:

• Loves dealing with people and has no problem explaining complex technical details in layman's terms
• Can work on their own and be trusted to complete their tasks - They should also be able to follow instructions when required – Candidates must be detail-oriented
• Has no problem creating and updating detailed documentation and entering notes into our time management system
• Possesses strong critical thinking skills
• Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
• Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
• Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
• Takes great pride in their work, no matter what task they’re working on
• Understands that number one rule: KEEP THE CLIENT HAPPY!

Technical requirements

• 5 or more years of general experience working on a Helpdesk / Service Desk team, supporting all aspects of small to medium sized business network technologies
• 5 or more years of experience supporting Mac environments (Macbooks, Mac desktops, iPads, etc.)

• ADVANCED LEVEL - Experience installing, updating, and troubleshooting Mac operating systems, as well as desktop & laptop hardware
• INTERMEDIATE LEVEL – Supporting users within a Google Workspace environment (i.e., formerly known as GSuite)

• ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
• Experience supporting mobile devices (smart phones, tablets, etc.)

• BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plus
• Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, Sophos, Bitdefender, Webroot, etc.)
• Experiencing installing & supporting network-based printers & copiers
• Experience working w/ a network-wide monitoring systems, configuring & responding to alerts

*** Let us know in your cover letter why you are the perfect candidate for this position. ***