What are the responsibilities and job description for the Client Solutions Specialist - Inside Sales position at New England Lab?
Client Solutions Specialist - Woburn
About New England Lab
For over 25 years, New England Lab has provided laboratory furniture systems that support breakthrough scientific advancement ranging from pharmaceutical research, life science discoveries, to enhancing products we use every day by providing solutions for the food and beverage industry. We are a growing full-service specialty sub-contractor and are proud to have provided laboratory furniture systems to some of the leading university, biotech, government, corporate, industrial and medical research facilities in the Northeast, Mid-Atlantic and Carolinas.
Opportunity
As a Client Solutions Specialist you will join a team-focused, fast pace environment and will be integral in the daily operations of our ecommerce site and Rapid Ship order fulfillment division. You will be working in a customer focused environment that provides timely laboratory product solutions to our clients. This is a full-time, salary position with regular hours 7am – 4pm, M-F, reporting to the General Manager.
Role
Client Solutions Specialist needs to be self-motivated and highly detailed, delivering excellent internal and external customer service. In the position of Client Solutions Specialist you will be responsible for responding by email, phone and website to customer inquiries, quotes and orders. You will handle all Rapid Ship sales processing (managing inquiry, pricing, proposal, order entry, PO creation, scheduling and order follow up), ensuring customers are taken care of from beginning to end.
Duties & Responsibilities
- Responsible for handling individual sales inquiries via email, web or phone
- Manage furnish and supply only sales (inquiry, estimating, product layouts/elevations, purchasing, project management, scheduling and delivery for Rapid Ship Division)
- Assist in servicing house accounts
- Responsible for knowledge of product line, applications and industries
- Able to make product recommendations and find alternative product solutions based on customer requirements
- Create and prepare sales proposals and project drawings as needed
- Represent NEL Direct within larger NEL projects
- Assist with research of new customers and project leads
- Conduct unit and assembly take-off of small projects from project plans, drawings or sketches
- Maintain ecommerce site content and pricing
- Provide sales, layout and install drawings for potential customers utilizing SketchUp
- Support sales and estimating with the daily flow of information. Assist with proposals, estimates, drawings, document management and coordination
- Coordinate invoices and payments with accounting
- Track and manage daily flow of inventory
- Manage special projects as needed
Qualifications
- 2-5 years’ experience in an administrative, customer service or inside sales role
- HS Diploma or equivalent
- Experience interacting/communicating with customers (calls, inquires, concerns)
- Enthusiastic and positive approach to service oriented tasks
- Sketchup and/or CAD experience creating floorplans & elevations for furniture, casework or equipment.
- Able to problem solve and provide solutions to client questions, concerns or issues
- Driven, strong personal work ethic with an ability to spearhead new projects
- Able to effectively manage and prioritize information, schedules and personalities
- Flexible and willing to adapt to new processes and tasks when needed
- Professional and clear communicator
- Excellent administrative skills
- Able to work on projects independently within a close team environment
- Knowledge and experience with MS Office (Word, Excel, Outlook, Access and PowerPoint) and Adobe Acrobat
This is a stationary position involving constant operation of computers and other office machinery. Substantial repetitive motions of the wrists, hands, and/or fingers are required.
Occasional needs to move inside the office to access file cabinets, copiers, and other office machinery.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change at any time with or without notice. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal opportunity employer; applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history), or any other characteristic protected by law.
About the Community
Our team is devoted to creating laboratories that meet the needs of the scientific community. Great leadership and talented team members are the heart and soul of our thriving environment. We focus on providing the best customer service possible and are committed to bringing our clients great results through integrity, dedication, and professionalism.
Benefits
We offer growth opportunities for motivated professionals and a great compensation package including medical insurance, dental insurance, vision insurance, pre-tax accounts for health and dependent care, 401K employer match, paid company holidays, and paid vacations.
