What are the responsibilities and job description for the Guest Service Agent position at New Haven Village Suites?
Come Join the Waterford Hotel Group Team!
ABOUT US
At Waterford Hotel Groupwe pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, yourstrengths will be appreciated, and a place where each of us can truly be ourselves.We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
The Ideal Candidate for this Position
We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.
Job Description
This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.
Job Requirements
- Must be an outgoing, positive, friendly person.
- Must be able to work a flexible schedule including nights, weekends and holidays.
- Previous customer service experience preferred
- Previous hotel experience a plus, but not required
- You must be able to pass a thorough background check as well as be drug free.
Benefits
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family.Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week canenroll in dental and vision coverage.Everyone’s needs are different and there is something for everyone withnumeroussupplemental insurances to choose from.
We know that life gets in the way, and YOUdeserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
EXCITINGEXTRAS
On Demand Pay
Why wait for pay day – get your pay when you need it24/7.
Pet Insurance
We cover the wholefamily, and all associates are eligible for discounted pet insurance.
401k Plan
Nobody wants to work forever, start planning for your future now.
Hotel Discounts
It’s one of the biggest industry perks.
Shoes for Crews
All associates are eligible for a shoe subsidy through Shoes for Crews.
EOE/M/F/D/V
Source: Hospitality Online
