Administrator

Position: Office Administrator

New Horizons, Oregon’s largest in-home care company, is hiring an important position to the executive team reporting to the President: Office Administrator to open our Newport/Lincoln City office.

 We are looking for someone to inspire, encourage and be part of a passionate team of people that represent the best in Client Care Services. As a people-first company, we believe great care starts with taking care of our people. This role is essential in delivering on our mission to empower well-being through comprehensive care and companionship.

The Office Administrator is responsible for all day-to-day coordination and management of care needs and care plans for our new office in Newport. We are looking for a proven leader who’s committed to building the future of in-home care by delivering a best-in-class experience for clients, caregivers and our staff. 

 You will be responsible for thinking through the client journey and how we can continue to optimize the client onboarding experience from inquiry to assessment to client care and connection. Additionally, you  are responsible for leading the smooth coordination of operations to achieve quality agency standards and positive financial outcomes.

New Horizons offers impressive wages and full benefits including telemedicine access to board-certified doctors, ongoing education and paid maternity leave. Best of all, you will make a profound difference to the lives in the communities we serve.

When you join the team you’ll receive one-on-one training with an Administrator from one of our other offices as well as virtual training and support. Our company culture is deeply collaborative and supportive to ensure best practices are shared across offices. 

Responsibilities:

• Lead office employees to deliver an excellent experience at every interaction

• Perform initial, monthly, and quarterly client supervisory visits and check-ins and complete assessment documentation

• Review, maintain and update client care plans

• Ensure all assessment visits are successfully implemented and scheduled in a timely manner

• Periodically provide hands-on training to caregivers on caregiving tasks

• Assist with caregiver onboarding, training, and scheduling as needed

• Comply with all agency policies and procedures

• Maintain confidentiality of client, employee, and agency operations

• Present a professional appearance and promote positive work environment

• Initiate, track, and maintain up-to-date client files in compliance with all applicable licensure/certification/accreditation requirements and work with supervision to ensure timely submissions.

• Ensures security of all client records including computer-based documentation

Qualifications:

• Minimum of two years of facilities management experience in a healthcare related field

• Education and/or experience in Healthcare administration

• Self-starter who knows how to identify opportunities with recommended solutions

• Creative problem-solving skills

• Possess strong written, verbal, and presentation skills with diverse populations

• Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail

• Ability to work as a team player in high stress situations with a positive work ethic

• Advanced computer skills in business applications

• Strong grasp of federal and state laws and ethical issues pertaining to PHI confidentiality and HIPAA requirements