Coordinator, Customer Outreach & Retention -3+yrs experience req.

Coordinator, Customer Outreach & Retention

The New Jersey Business & Industry Association (NJBIA)

Check us out! www.njbia.org

Annual Salary: $52,000 -$60,000

What we do:

The New Jersey Business & Industry Association (NJBIA) is the voice for thousands of businesses in NJ and our mission is to build a more prosperous state. NJBIA is the nation's largest private statewide employer association. We make a difference in everything we do to provide our members with a voice for their business in NJ. We provide vital information, services, and advocacy to our members. Our vision is to strengthen the NJ business landscape as the home of economic vitality, business prosperity and increase workforce excellence so that our members can not only sustain but thrive. Join us in our mission and be a part of something big!

What we offer:

A work environment that embraces innovation and change, flexible work arrangements, and a hybrid schedule in this role. We offer a competitive salary and robust benefits package including generous paid time off including vacation, sick, personal and 9 paid holidays, 401K plan with employer match up to 6%, medical, dental, and much more.

What you’ll do:

You will be a critical part of our membership team as the Coordinator, Customer Outreach & Retention. You will be responsible for coordinating NJBIA’s engagement and retention strategy to improve the overall user experience and markedly increase customer/ membership engagement. Analyzes digital market and membership data to drive targeted strategies to engage customers and increase retention rates. Works cross-functionally with various departments to establish strategic plans and goals and is accountable to meet set goals. This role works closely with the marketing team to inform required content, analytics, and execution of digital content initiatives for the Association across all platforms to increase engagement and retention. Provides support to all customer membership programming.

Responsibilities:

· Create an ongoing process for customer outreach throughout the Association

· Recommend changes to the retention process that align closely with Association’s strategic objectives to increase engagement and retention rates

· Communicate and emphasize the full scope of membership products & highlight how they solve business problems to members of the Association

· Maintain clean & current data for outreach efforts (end-users and distributors)

· Provide accurate and timely project reporting on all engagement and retention activities

· Oversee the onboarding of new members

· Leverage digital and website content initiatives to drive website traffic with target audience

Required/Must have:

• Bachelors degree
• Three years relevant experience in sales support & project experience in marketing, communications, or similar business
• Demonstrated analytical skills
• Experience translating data into actionable strategy
• Excellent verbal and written communication skills and project management skills
• Ability to move boxes up to 20 pounds
• Highly skilled in Microsoft Office and database systems

Required Technical Skills:

CRM software, analytics platforms, social media platforms and Microsoft Suite (Teams, Word, Excel, Outlook), AMS systems experience a plus.

Other responsibilities & skills:

• Build on relationships with our customers/ members, organizations, and prospective customers/members
• Innovation skills
• Ability to collaborate cross-functionally to define and achieve goals
• Able to thrive in a fast-paced environment and be flexible with rapidly changing priorities
• Self-driven, works independently and can multitask
• Association /non – profit experience a plus

NJBIA believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunities to all qualified applicants. NJBIA's goal is for our people to reflect the state in which we live and the members we serve, and to ensure representation of people of color, women, veterans, and individuals with disabilities in our organization.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• sales/marketing/ communications, or similar: 3 years (Required)

Work Location: One location