Information Systems Technician 2

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve.  We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court.   Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY:  The salary range for this position is $44,148.34 to $75,488.46 for Schedule A, and $44,148.34 to $71,714.04 for Schedule B.  For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to August 20, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after August 20, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

The Superior Court Clerk’s Office is seeking an individual with excellent analytical, communication, and administrative skills to serve as an Information Systems Technician 2. The selected candidate will work under the direction of the Clerk of the Superior Court or her designee to provide procedural and administrative support to internal and external Judiciary customers. This position will provide direct phone support to customers contacting the Superior Court Clerk’s Office through the Judiciary’s Information and Support Center.

The Superior Court Clerk’s Office (SCCO) provides customer support in both general matters and technical issues for the entire judiciary and external customers, including but not limited to attorneys, police officers, judges, judiciary and other government staff and self-represented litigants. The Superior Court Clerk’s Office is also responsible for foreclosure case processing, filing statewide judgment liens and Superior Court records management. The Information Systems Technician 2 position plays a key role in providing quality customer service to litigants seeking to access Judiciary systems or file documents with the court.

REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

• Determine best response to computer console error conditions and respond accordingly
• Explain judiciary policies or procedures to clients or customers
• Follow up through resolution on help-desk reports of operational, performance, or service delivery problems
• Give advice, answer routine questions, or assist staff or team members with work in progress
• Collaborate with staff or team members on work-related matters
• Provide first level/help desk support and response to user problems
• Maintain operational documentation including operating procedures, emergency procedures, and error logs
• Maintain security or confidentiality of records, equipment, or computer access
• Perform related duties as required