Patient Transporter

Patient Transporter

New Life Clinic treats a diverse population of patients, including Native and Non-Native people. We have the opportunity to provide whole person care, while managing patient substance use disorders, infectious disease, and mental health needs. We are adding to our team of dedicated and compassionate individuals.  

At New Life Clinic, we bring an innovative model of highly individualized care to patients with opioid use disorder. We want to work with people who are passionate about learning and who value connection, positivity, and being part of an amazing team.   

Each employee at New Life Clinic creates their own ripple effect in the larger circles of the families and communities that we touch. Are you ready to make a difference with us?  

We are currently seeking a Patient Transporter to support our clinic in Ukiah, CA. This position, reporting to the Transportation Director, is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company.

Position Overview:

We're looking for an outgoing and friendly person who loves to drive to be our Patient Transporter. Excellent customer service, hospitality and driving skills are critical as you will be providing patients with transportation from their homes to the New Life Clinic and back home on a daily basis.  

We are looking for someone who demonstrates patience and compassion since our clinic often sees patients when they are feeling their worst. It is important that our staff believe in our patients so they can learn to believe in themselves. A non-judgmental approach is key.

While a kind heart is a requirement, an organized mind is also needed for this position.

As Patient Transporter you will be responsible for the following duties:

• Transport patients from their places of residence in Mendocino and Lake Counties to New Life Clinic and back home on a daily basis.
• Ensures that patient transportation is conducted with the utmost care and in full compliance with all traffic laws and regulations. 
• Complete daily safety checks of all vehicles and maintain operational records of maintenance and safety checks.
• Instructs passengers in requisite safety precautions and practices while being transported.
• Establishes and maintains communication with patients and coworkers to improve quality of service and customer satisfaction. 
• Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity. 
• Respects and protects patient confidence and confidentiality.  
• Follows all protocols and procedures to ensure safe delivery of patients and their possessions. 
• Reports all passenger behavior issues to management. 

This role is crucial to our patient’s success in the program as accessing the clinic on a daily basis is very challenging for many of our patients. If you are committed to providing great customer service, are an excellent driver, and like to help people, we look forward to speaking with you. 

Minimum Requirements:

• 21 years of age or older. 
• High School diploma or equivalent to diploma. 
• Must be extremely reliable and punctual. 
• Possess a valid California State Driver’s license Class B and P endorsement and meet eligibility requirements for insurance coverage. 
• No DUI convictions within the last 15 years. 
• Provide proof of a clean driving record. 
• Effective communication; written, verbal, and interpersonal skills, including conflict resolution. 
• Tribal affiliation a plus!  

Applicants must have:

• Ability to pass extensive criminal background check and pre-employment drug screening, and provide proof of Covid vaccination 
• Ability to complete First Aid and CPR certification within the first 60 days of employment. 
• Ability to provide health and TB clearance.

Preferred Requirements:

• 1-2 years or more in medical/ or non-medical transport, passenger transport, or relevant role preferred.

Required Skills, Knowledge, and Abilities:

• Demonstrated customer–first attitude and philosophy.
• Ability to make judgments in demanding situations.
• Ability to react to frequent changes in duties and volume of work.
• Effective oral and written communication skills.
• Ability to listen empathetically.
• Ability to logically organize details.
• Commitment to respectful patient and family centered care.
• Commitment to patient confidentiality.
• Commitment to patient safety.
• Maintain professional and congenial attitude toward coworkers, patients, agencies, and members in the community.

• Assist patients with disabilities on and off the transportation vehicle.
• Complete transportation data tracking forms to log number of patients driven daily, daily no shows, and other grant related data tracking as needed.
• Complete and document daily vehicle inspections.
• Complete weekly, monthly, or quarterly vehicle cleaning and service visits for regular vehicle maintenance.
• Work under the supervision of the Transportation Director and communicate any safety concerns in real time as well as any required incident reports.
• Communicate any patient related concerns to the Transportation Director and Clinic Director.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action. 

Employee should be able to assist individuals in and out of vehicles, ensure proper restraints and assistive transport implements are secure, and provide reasonable physical support to patients as needed.

Why Work for Us?

Our team is a family with each person vital to our mission. Our team members are forward-thinking and passionate about creating change. We foster a culture of autonomy and ownership made possible by the trustworthiness and honesty of our team members. In a field that can sometimes leave staff feeling numb or powerless, we support active teamwork by responding with engagement, participation, and empathy. We treat patients with respect. And we believe that being curious and positive makes a difference.   

Our vision is to guide people to a New Life. Our hope is to inspire individuals, families, and communities--and to save lives in the process. Our team embodies the values of Respect, Growth, Compassion, Teamwork, and Commitment.    

We support our team through a competitive salary and benefits package and opportunities for continuing education and professional advancement. New Life Clinic staff will also be cross trained to meet the needs of patients and to make each day a success. On-the-job training will empower team members, as we believe the excellence of the clinic and the professional development of our staff complement one another.  

Please visit www.newlife.health for more information