Teller- Customer Service Specialist

Position Title: TELLER-CUSTOMER SERVICE SPECIALIST

Hours: Full Time / 1- 3 Saturdays per month

Previous Banking Experience preferred

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Position Overview: Help promote the Bank's goals by offering a full range of banking services to customers with an emphasis on building lasting relationships and providing quality customer service. Support the Bank's core values of Respect, Integrity and Passion which will assist in leading the Bank toward the specified and desired direction of high performance.

New Market Bank's Goal: Cultivate a culture of mutual respect and trustworthiness between customers, employees and ownership which makes all interactions feel as easy and sincere as a handshake.

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Essentials Duties:

Teller:

• Perform basic Teller and Customer Service duties.
• Promptly and professionally answer phones and assist customers - transfer calls or take messages when necessary.
• Balance each day's transactions and verify cash totals.
• Open all types of consumer and business accounts.
• Possess thorough knowledge of bank policies and procedures

Customer Service Representative:

• Commitment to provide exceptional Customer Service.
• Have knowledge and proficiency in explaining and selling bank's products and services; recognize sale opportunities and refer customers to appropriate departments.
• Open all types of consumer and business accounts.

Sales:

• Use knowledge and proficiency of bank products and services to recognize sale opportunities and refer customers to appropriate departments.

Other:

• Flexibility in hours and locations worked.
• Fulfill responsibilities under the Bank Secrecy Act
• Daily keep lobby, teller and other work areas clean and neat.
• Open and close bank as needed.
• Assist other departments and personnel as assigned.

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Position Requirements:

Customer Service: Commitment to provide exceptional customer service.

Team Environment: Commitment to team environment & support of vision/mission

Experience: Previous teller experience or 6 months to one year of cashiering experience preferred.

Skills: Communication; Detail Oriented; Time Management; Organized; Meet Deadlines; Work Independently & Handle Pressure

Education: Minimum high school diploma or GED.

Technology: Microsoft Word, Excel, Outlook, Jack Henry products is a bonus

Other: Ability to lift up to 50 pounds and stand for significant periods of time (up to 8 hours a day).

Banking

Teller

Customer service

Finance