What are the responsibilities and job description for the Service Technician - Final Assembly position at New Way Trucks?
Build your future with New Way Trucks!
New Way Trucks is a family-owned company spanning three generations. We combine family values with cutting-edge technology to deliver excellence in heavy manufacturing. We are a company with small-town values and a Global impact. New Way is the largest private refuse equipment manufacturer in North America with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond.
Currently we are seeking a Service Technician to be a part of our final assembly process for our refuse trucks. This position will assure the quality of the work in the design, installation, and application of electrical, hydraulic and pneumatic controls.
Your Role in Our Mission:
- Assist and train employees in the installation of systems of electrical controls for equipment, applying knowledge of electronics, hydraulics, and pneumatics.
- Diagnose and repair final stage controls issues.
- Perform various chassis programming such as Allison transmission, Cummins engine, Diamond Logic, etc.
- Maintains records of repairs and rework performed.
- Operate computer-assisted engineering or design software or equipment to perform engineering tasks including preparing technical documentation for service and production support.
- Perform sales order reviews to identify any non-standard electrical/controls requests.
- Provide excellent customer service via phone or email to customers, dealers, and department personnel to assist in trouble shooting to resolution.
- Review technical drawings, specifications of electrical systems to ensure that installation and operations conform to standards and quality requirements.
- Ensure compliance with specifications, codes, or quality requirements by coordinating manufacturing, installation, support, documentation, or testing activities.
- Must be able to read and work with schematics, wiring diagrams and bills of materials and engineering change orders.
- Collaborate with outside suppliers and service centers to coordinate repair and service work.
- Assure that all relative OEM software licenses are current and renewed prior to expiration.
To Perform this Job Successfully:
- Associate degree in automotive or large equipment mechanics or related field with a minimum of two years of mechanical experience.
- Strong mechanical aptitude with willingness to learn controls including mobile electronics, hydraulics and pneumatics.
- Problem solving skills.
- Excellent interpersonal and communication skills with a collaborative management style.
- Ability to use computers and computer software including word, excel, data entry and information processes.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
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