Registered Nurse – Donor Relations Associate – Per Diem

Overview

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

Responsibilities

This position is responsible for assisting in donor centers or at mobiles with activities that support the achievement of whole blood and apheresis collection goals. Must maintain RN license for position as it is required for NJ High School blood drives, Special Collections in Donor Centers.

• Will be trained to Collections Reaction Management Standard Operation Procedures.
• Provide outstanding customer service to all donors at mobiles or donor centers.
• Greet donors, facilitate instructions during the donation process.
• Input donor demographics in BECS system to create bar codes and highlight changes in demographics to collection staff to update.
• Educate donors on optimal donation type for their blood type based upon inventory needs and open capacity.
• Educate donors on automation donations including plasma, platelets, auto red cell. 
• Handle front desk tasks, donor check in and phones in Donor Centers.
• Help donors use donor portal.
• Reschedule donors for future appointments.
• Assist staff with sanitizing equipment and areas used by donors.
• Answer marketing program questions for donors.
• Participate in marketing programs in centers (donor incentives to all presenting donors and other tasks as described in marketing briefs).
• Performs on-site whole blood recruitment and assists at college campuses and other blood drives where onsite recruitment will increase donor turnout.
• Provides donor flow support when necessary.
• Prepares and presents specific presentations to targeted donor groups in an effort to bring in more donations for upcoming drives.
• Prepare and verify information for shift summary reports.
• Provide telemarketing support for upcoming drives and events when needed.

Qualifications

To qualify, you must have Associate Degree. RN License and Driver’s License required for positions. CPR/First Aid/AED Certificate. Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations