Front of House Assistant

The David H. Koch Theater at Lincoln Center (“DHKT”) opened in April 1964 as the New York State Theater. The theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups.

The Front of House Assistant (Seasonal Part-Time) is part of the David H. Koch Theater Operations team. This position reports to the Front of House Manager and Theater Operations Manager and works hand in hand with the other FOH Assistant. The Front of House Assistants assist the usher team during performances and events, and assist with any admin tasks as needed, to ensure the Front of House Operations are running smoothly and efficiently. This position must be available during the daytime for matinee performances and during weekend performances.

Major Duties and Responsibilities:

• Must be available for matinee and weekend performances and for possible daytime administrative duties.
• Works hand in hand with additional Front of House Assistant to ensure that all admin tasks are complete and up to date, and all performances are covered.
• Assists in admin tasks such as: Monitoring Front of House Email, Usher Attendance Log, Staff files, Contact Logs and Scheduling.
• Liaise between Ushers, Theater Operations Manager, Front of House Manager, guests, and other team members.
• Smiles, greets, directs, and aids patrons during assigned performances and events, while being able to anticipate patrons needs.
• First line of defense for any patron related customer service issues, able to positively solve issues decisively and accordingly.
• Able to distinguish varying degrees of customer service issues and elevate such issues to the Theater Management.
• Assist with late seating for performances.
• Assists with ADA compliance, patron mobility issues, and patron mobility equipment as needed.
• Oversee ushers on the floor, including attendance, breaks, performance management, and equipment distribution.
• Perform a house check before every performance and event ensuring that facility egresses are clear, safe, and set up accordingly.

Minimum Requirements

• A minimum of two (2) years of relevant work experience as a house manager, head usher or usher in a commercial or non-profit performance venue.
• Must possess strong customer service orientation and etiquette.
• Excellent written and spoken communication with staff members, clients, production, etc. with the ability to adjust communication styles based on induvial communication styles.
• Must have strong attention to detail.
• Able to work both as a team, and independently.
• Must be organized and be able to prioritize tasks in order of importance.
• Able to work as a team player and keep calm under pressure while handling customer service issues.
• Able to work a flexible schedule including days, weekends, and holidays as assigned up to (25) hours per performance week. Must be available for matinee and weekend performances.
  
• Maintain knowledge of all venue fire and emergency evacuation plans.
  
• Must be NYFD F-03 Certified or be willing to gain certification.
• CPR Certified preferred.

Work Environment

While performing the duties of this position, the employee is frequently exposed to:

• Standing for extended periods of time.
• Theater and lobby setting

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the minimum requirements of this position:

• Regularly requires standing for extended periods of time.

Position Type/Expected Hours of Work

This is a part-time hourly position. Work hours vary according to the event and performance schedule and may include weekends, holidays, and other scheduled work periods as necessary.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

New York City Ballet is proud to be an equal-opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity or expression, marital status, citizenship status, disability, pregnancy, creed, genetic predisposition or carrier status, military status or veteran status, status as a victim of domestic violence, unemployment status, familial status, sexual violence or stalking victim status, caregiver status, arrest or conviction record to extent required by applicable law, credit history or any other characteristic protected by law.

Statement of Commitment to Diversity, Equity, and Inclusion

New York City Ballet, one of the foremost ballet companies in the world, pursues the highest levels of artistic excellence and innovation. Therefore, we seek to attract, retain, and cultivate the most talented dancers, musicians, designers, stage technicians, and arts administrators. To this end, we are deeply committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity. We are inspired by our founders, George Balanchine and Lincoln Kirstein, who envisioned an authentically American expression of ballet with a company that reflects the rich cultural diversity of this nation. In pursuit of their vision, we are committed to educating, developing, and supporting an organization that embodies diversity in its many forms.