Patient Care Representative

Newbury Dental
Boston, MA Full Time
POSTED ON 3/17/2022 CLOSED ON 5/16/2022

What are the responsibilities and job description for the Patient Care Representative position at Newbury Dental?

Work at a fabulous, established, multi-specialty practice on beautiful Newbury Street! Easy walk from Copley Stop.

We are committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Services Coordinator (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

  • Interact with patients in a positive professional manner via telephone and in person
  • Schedule and confirm appointments
  • Review and educate patients on treatment plans and financial responsibilities
  • Accurately confirm insurance benefits, communicate and collect patient payment obligations.
  • Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
  • Respond to and reply to requests for information
  • Maintain strict compliance to HIPAA and patient privacy
  • Perform other related job duties as assigned
  • Excellent customer service skills
  • Clear speaking and telephone voice
  • Positive attitude and energetic personality
  • Comfortable in computerized environment
  • Ability to multitask

Job Type: Full-time

Pay: $12.00 - $21.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location

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