What are the responsibilities and job description for the Sales & Service Manager position at Newburyport Bank?
Description
Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. We are currently hiring for the position of Sales and Service Manager at our Storey Ave., Newburyport location. If you are seeking an organization who treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now.
Responsibilities include:
- Demonstrates understanding of the Bank's ongoing Mission, Vision and core values.
- Provides superior professional service to all customers.
- Assists the Business Development Manager with supervising, motivating and coaching employees to ensure professional and efficient and effective operations of the branch.
- Approves policy exceptions and override transactions and responds to customer complaints effectively, professionally and in a timely manner.
- Addressing and resolving department employee relations issues.
- Promotes the Bank's services and looks for opportunities to expand customer relationships.
- Responsible for the overall operational soundness of the branch; including but not limited to , cash audits, dual control, new account opening and the opening and closing procedures.
Requirements
- Must possess a minimum of a high school diploma with a minimum of 5 years, or equivalent increasingly responsible customer service/supervisory experience within a banking/retail environment. A minimum of 2 years bank teller experience is extremely helpful..
- General knowledge of teller and customer service functions within the Branch and willingness to acquire/develop managerial, business development, customer service and staff management skills. Proven ability to perform multiple tasks, prioritize duties and delegate responsibilities effectively.
- Experience and comfort level with Microsoft applications, banking products and services, in addition to demonstrated aptitude for math and working with numbers required.
- Deliver excellent customer service, written and verbal communication, organizational and interpersonal skills required. Ability to work as an effective team member and team leader required.
Member DIF /Member FDIC /Equal Housing Lender /Bank NMLS#413282
EOE/Disabilities/Veterans
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