What are the responsibilities and job description for the Commercial Service General Manager position at Newcomb and Company?
Job Title: Commercial Service General Manager
Department: Commercial Service
Reports To: Vice President of Service
Newcomb and Company - Raleigh, NC
About Us: Newcomb and Company is a wholly owned subsidiary of EMCOR Group, Inc. We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy efficient heating and air conditioning services, automation and controls, industrial piping, new-construction design and installation, and maintenance and replacement services. More information about the company can be found at www.newcombandcompany.com.
Summary of Position:
Oversee day-to-day management of people and processes to drive financial, operational, sales, and administrative success. Develop an effective leadership team with ability to clearly communicate departmental vision and goals. Build strong, collaborative relationships with internal and external partners. Lead by example and embody Newcomb’s values: Integrity, discipline, transparency, mutual respect, trust, teamwork, and commitment to safety.
Primary Operations Duties and Responsibilities:
- Improve operational methods and procedures
- Implement process improvements and periodically perform quality reviews
- Investigate technical and logistical problems deeply with all stakeholders so the most effective solutions can be implemented
- Ensure proper training and compliance review of technicians in accordance with company objectives, procedures, paperwork, quality standards, safety requirements, customer communication, and technical proficiencies
- Review and improve service technician productivity
- Develop customer-focused dispatch protocols and perform efficiency reviews
Primary Financial Responsibilities:
- Develop metrics aimed at driving customer value and company profitability
- Work with dispatch, sales, and billing to meet revenue and collections goals
- Administer ongoing management of financial plans and budgets
- Participate in the creation of annual financial plans and budgets
Primary Sales Duties and Responsibilities:
- Consult on strategy and tactics to achieve maintenance agreement sales goals
- Facilitate seamless transition from commercial construction to service opportunity
- Build and maintain mutually beneficial relationships with top-tier customers
- Oversee all critical customer service communication
- Optimize the presentation of repair versus replacement options to customers
- Develop and maintain a Best-In-Class customer service training program
Primary Administrative Responsibilities:
- Forecast needs related to staffing, equipment, materials, and supplies
- Ensure all positions are filled with qualified individuals who will assist Newcomb and Company in advancing our mission, maintaining a positive reputation, and achieving goals successfully
- Oversee the annual employee performance evaluations and provide input in compensation adjustments
Skills and Qualifications:
- Graduate of a 2-year postsecondary program (college or trade school) or 4-year college
- 10 years’ experience in Sales and/or Business Management
- 3 years’ experience working in Commercial HVAC sales
- Ability to work within a collaborative team, and possess flexibility and adaptability to change
- Strong interpersonal skills and decision-making abilities
- Excellent communication and customer service skills
- Ability to follow up with internal and external customers and meet their expectations
- Strong organizational and written communication skills
- Proficiency in Microsoft Office365
- Ability to learn robust enterprise-wide Service Management Accounting platforms and to train technicians in the systems’ use and applications
- Ability to lead and empower employees
- Experience in Project Management
- Experience in the development of new products and services that compliment core offerings
Physical Requirements and Job Environment:
- Ability to perform physical activities that require considerable use of limbs and appendages, such as climbing, lifting, and reaching above shoulders, balancing, walking, stooping, and kneeling
- Ability to lift, move and handle 60lb tools or materials
- Ability to climb and work from ladders, aerial lifts, or scaffolding
- Ability to work in tight spaces or uneven terrain
- Ability to work in environmental conditions that range from working outdoors during all seasons, indoor office environments, and utility or industrial plants.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal opportunity Employer/Veterans/Disabled.
