Learning Specialist

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. The Learning Specialist ensures the successful execution of Newfold Digital’s best-in-class training programs. Activities include extensive session facilitation, monitoring training content for quality and accuracy, and coordinating diverse learning activities. The ideal candidate has in-depth practical knowledge of commonly used learning concepts, practices, systems and procedures. What you’ll do & how you’ll make your mark. Work closely with Sales and Operational Leadership to facilitate new hire, product/process/systems updates and continued education programs. Supervise participants during training by tracking attendance, managing the learning event and assessing knowledge and skill. Contribute to an ongoing content review process and recommend program enhancements based on learner needs, departmental goals and organizational changes, while ensuring consistency across sites and programs. Evaluate learning, document performance and report on the overall effectiveness of training initiatives as well as individual performance. Stay current with all sales processes, systems, products, policies and general knowledge by attending all provided training, reviewing all agent resources and materials. Execute all aspects of training sessions, including partnering with stakeholders, booking rooms and resources, communicating the schedule to business partners and sending invitations to participants. Who you are & what you’ll need to succeed. Demonstrated passion and knowledge of adult learning principles. Strong facilitation and classroom management skills both in-person and virtual. Demonstrated experience providing a high level of customer service to varying levels in an organization both internally and externally. Excellent verbal and written communication skills demonstrating a high level of diplomacy. Ability to learn quickly, adapt rapidly to change and successfully manage multiple projects. Ability to effectively consult, build relationships, and work collaboratively with different departments across sites and management levels. High degree of organization, detail-oriented, time management and project management skills. Results oriented with a strong sense of teamwork and positive attitude. Strong computer competence and familiarity with programs such as Microsoft Word, Excel, Teams and PowerPoint. 2- 3 years proven success in a corporate learning environment (preferred). 2- 3 years sales experience (preferred). Internal Requirements: Meet the minimum qualifications for the role. Employees in hourly roles must be in their current position for at least six months. Employees in salaried roles must be in their current position for a minimum of one year. Requires manager approval to apply. Currently not on a Disciplinary Action Warning. Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.