Customer Collections Specialist

Does working for a fast paced, growing company that is making a difference in our environment excite you? Do you have a passion for making our environment better for this generation and the ones that follow? If you're excited about career growth, group volunteering, and the occasional ping pong after hours, then this is the job for you. Let's make a difference together. Join our team!

SUMMARY

Nexamp is looking for a highly skilled individual to join us as a Customer Collections Specialist. This position will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience that Nexamp is known for. In addition, the role will process customer payments and investigating collections issues. If you have strong communication skills, like problem solving, feel comfortable overcoming objections and have a customer-focused mindset, this is the position for you.

The role is a part of our Customer Experience organization. The position has the opportunity for future growth and development amongst a group of high achieving and fun professionals. If you're interested in joining the clean energy revolution at one of the best places to work in Boston, we would love to have you apply.

RESPONSIBILITIES

• Perform various collections activities such as generating and sending statements to customers, mailing, emailing, and calling customers directly.
• Placing a high volume of outbound phone calls to follow up on customers' questions, explaining community solar benefits and savings.
• Investigate collections issues, escalating issues as appropriate.
• Delivering an exceptional customer experience on each and every interaction.
• Use multiple systems (Salesforce/Zuora) to review and solve problems.
• Handle issues from start-to-finish, taking ownership of the customer experience.
• Communicating effectively with all other departments to ensure collection cases are handled appropriately.
• Document and maintain collections processes and activities.
• Work as part of a team, collaborate and share innovations, making us better.

QUALIFICATIONS

• 2 years of professional experience, ideally in a collections related role
• Outstanding communication skills, both verbal and written
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• A true passion for customers and delivering the best possible service
• Proficient in Excel, typing and computer navigation skills
• You are self-motivated, self-starting, and self-assured!
• Strict attention to detail in professional client-facing communication
• Work well with multiple/diverse groups and enjoy collaborating as part of a team
• Are comfortable working in a changing/growing environment
• Prior customer service or call center experience a plus
• Familiarity with Salesforce, NetSuite and/or Zuora a plus

If you don't meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

PERKS & COMPENSATION

Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp offers! This includes: our competitive compensation package; a 401(k) employer-match; health, dental, & vision insurance starting day one; Flexible Paid Time Off and Holiday PTO; Commuter Benefits, Cell Phone Reimbursement; as well as a hybrid work environment, headquartered in Boston, MA with a fun, collaborative, downtown office! We provide healthy snacks, coffee, yoga sessions, volunteer opportunities, company outings, and more!

ADDITIONAL INFORMATION

Please note that the Company requires all individuals in this position to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters. Vaccines must be authorized and/or approved by the FDA. Individuals needing an exemption to this requirement due to medical, disability-related, or religious reasons may request an exemption. The Company will engage in an interactive process to determine if an exemption to this requirement as a reasonable accommodation is appropriate.

NEXAMP VALUES AND MISSION

Building the future of energy so it is clean, simple and accessible.

Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our team's diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.