- FBO and Aviation Experience is REQUIRED**
General Manager Job Description
This position requires a people-oriented team motivator that can successfully manage the needs of the customer, the employees and requires an individual who has proven success in leading teams within a Fixed Based Operations
(FBO). The General Manager reports to the Vice President of Sales and Service.
This position would be responsible for, but not limited to, the following:
- Manage the day to day activities of the entire operation
- Prioritize workplace safety with established metrics
- Maintain financial performance of location
- Excel at operational performance of location
- Focus on client relationships and contract retention
- Develop and implement strategies, processes and procedures that will effectively influence company profitability
- Identify and secure new business opportunities
- Recruit, interview, train and hire employees as required
- Represent with best intent the business priorities and professional posture of the Odyssey Aviation customer(s)
- Advise, consult and coordinate with the Vice President of Operations, Finance, Corporate and Field Support Staff
Responsibilities
- Foster a safe working environment by ensuring employees are trained and held accountable for safe working procedures
- Monitor and record operational and financial performance and report on a monthly and annual basis
- Work with Sales, Vice President of Operations and Finance to develop competitive bids for new business
- Coordinate new local account start-ups to ensure productive and safe operations
- Promptly resolve all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers
- Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel.
Personnel Oversight And Duties Include
- Maintain a qualified and appropriately trained staff
- Communicate areas of accountability and performance expectations to assigned personnel
- Determine standards of performance as a basis to review progress of personnel
- Recommend salary adjustments, transfers, promotions, and terminations
- Ensure proper training of assigned personnel
- Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity
- Lead in a pro-active, continuous improvement method with a focus on culture
- Direct work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems
Competency
To perform the job successfully, an individual should demonstrate the following
competencies: Leadership, Problem Solving, Operational and Financial acumen, Customer
Service, Interpersonal, and Oral Communication.
Qualifications
To perform this job successfully, an individual must be able to perform each essential
function satisfactorily. The requirements listed in this Job Description are