What are the responsibilities and job description for the Drayage Dispatcher position at NFI Industries?
The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for multiple customers for the facility.
Shift: M-F 8am-5pm
Essential Duties & Responsibilities:
- Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
- Maintains positive and encouraging working relations with all dispatchers and drivers
- Provides constant communications of service issues to the facility departments
- Provides daily and weekly performance/KPI data reports
- Manages and maintains driver settlement via the dispatchers and settlement teams
- Utilize Trinium system to address issues and document interaction
- Maintaining ample sub-haulers to handle spikes in volume
- Follow specific escalation process in the event of major service failure / issue.
- Respond promptly to driver or carrier needs.
- Accurate and timely entry into operation system of loads status
- Assists with implementing Safety, Security, and Operational programs roll out
- Ensures accurate and timely completion of daily and weekly tasks
Requirements:
- High school diploma, general education degree required.
- 1-3yrs experience with drayage / intermodal business preferred
- Knowledge of customer service principles and practices.
- Communication skills – verbal and written.
- Listening skills.
- Customer-focused team player.
- Time management skills.
- Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
- Well organized with high attention to detail and accuracy.
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