What are the responsibilities and job description for the Customer Account Manager Brokerage position at NFI?
The Customer Account Manager is responsible to the drive internal business growth of existing brokerage customers. This is done by effectively responding to the operational needs of existing NFI customers in conjunction with the effective sourcing and management of NFI’s personnel sourcing carriers. This position reports to Customer ops manager or a Director of Business Development.
Essential Duties & Responsibilities
Essential Duties & Responsibilities
- Effectively Manage Customer Relationships.
- Skilled Negotiation of Rates & Services with clients for FTL, LTL, and Intermodal services.
- Supporting dedicated sales resources that are pushing business to the operations team.
- Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
- Proper positioning of brokerage services within NFI network .
- Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable.
- Ensuring proper follow up and management of all loads.
- Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
- A sales/growth orientated mindset associated with organic growth from client base that will be managed in the operations group.
- Using available industry tools and relationship to identify potential customers for sales staff.
- Clear communication of service expectations.
- Foster growth in brokerage business through collaboration with all NFI Departments and willingness to do “Whatever it takes” to ensure customers’ needs are met.
- BA or BS Degree preferred
- 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
- Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
- Proficient in using MS Office Applications (Word, Excel, PowerPoint)
- Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
- Excellent oral and written communication skills
- Rudimentary knowledge of TMS programs used for brokerage services
- Market knowledge of truckload lanes and rates
- Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
- Ability to work a flexible schedule based on shipment volume.
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