RFP and Contract Manager

The Role:

The RFP and Contract Manager position serves a key role on the team as the liaison between sales, consulting, brokers, prospects, and other key stakeholders. Involved in client facing meetings and directly responsible for the management of the RFP process and every phase of contract development, including research of legal regulations, negotiation of edits to terms, and preparation of final documents for signature.

Coordinates VPS / NFP meetings, while representing the clients’ or prospects’ interests with vendors, third party providers, and internal and external partners. The RFP and Contract Manager is responsible for maintaining the timelines and many deliverables associated with the RFP and contract process, and for establishing best practices related to document and resource preservation.

Principal Duties and Responsibilities / Essential Functions:

• Develop and maintain effective working relationships in a liaison role between all internal and external stakeholders.
• Communicate “Our Value Added Service”.
• Proficient on the VPS and PBM marketplace, including carrier contacts and services, as well as carrier underwriting requirements.
• Keep leadership fully informed of all important activities during the RFP and contracting process.
• Liaise between client, broker, PBM companies and NFP legal team in order to independently resolve all contractual problems, specifically related to individual client requirements.
• Accountable for accurate and timely preparation of RFP work orders, as well as overall high-quality contract communication, execution, and redundant filing of all documents.
• Keep all contractual information on clients accurate and up to date in the Zoho CRM software or any other client management software that is introduced in the future.
• Present a positive image of self and of VPS / NFP, in and out of the office.
• Research and answer questions presented by the client regarding quotes, contracts, benefits, and rates.
• Oversee the execution of legal documents and their appropriate dissemination i.e., BAA, NDA, Consulting Agreements, pricing supplements, PHI releases, etc.

Minimum Requirements for Education, Experience, and Certifications/Licenses:

• Bachelor’s degree preferred.
• Prefer 5 years’ experience in PBM or related industry experience in RFP management.

Qualifications & Skills:

• Thorough knowledge of the Employee Benefits industry, and PBM specifically
• Ability to interpret industry policies and contract documents, proposals, and other documentation
• Ability to respond efficiently and accurately to common inquiries or complaints from customers or carrier
• Ability to effectively present information to insured clients and their respective carriers
• Excellent oral and written communication skills and command of the English language
• Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division to required tasks
• High degree of critical thinking, organizational and decision making skills
• High degree of initiative
• High degree of attention to detail
• Ability to function independently with minimal supervision
• Ability to prioritize multiple projects and meet objectives and deadlines established by supervisor and clients, often with short turnaround times
• Ability to maintain positive and beneficial relationships with department staff, numerous internal departments, external customers, agents, and subscribers
• Proficient in MS Teams, Excel, Word, Outlook, and PowerPoint
• Ability to comply with company confidentiality requirements as well as with HIPAA and other applicable government regulations

Travel:

This position may require travel 5% of the time, with occasional overnight trips.

Physical Demands:

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Able to lift and carry 15 pounds
2. Able to work at a desk using computer equipment up to 95% of the time
3. Frequent telephone use