Client Engagement Specialist

Why Nice Healthcare?

Our mission is to bring affordable healthcare to everyone in the country, especially groups of people and geographies that are often overlooked. We’re 100% remote, well funded, and we foster a culture that prioritizes building diverse teams and the environment necessary for those teams to be successful! We provide competitive salaries, incredible benefits, and a foundation of freedom and autonomy. We strive to ensure all employees have the opportunity to be happy, healthy, and financially secure.

Specific Duties:

Account Management:

• Manage 85-100 clients and help them achieve the company’s ideal utilization rate
• Onboard and implement new clients
• Give onsite and webinar presentations about Nice Healthcare to employees
• Lead ongoing promotion throughout the year for assigned clients
• Complete the required amount of engagement interactions with clients each quarter
• Maintain good rapport with distributors and clients
• Travel multiple days per week to clients for in-person promotion*

Engagement Material Creation:

• Prepare quarterly engagement plans to help increase utilization for low performing clients
• Create explainer videos regarding reporting, services, etc., and other materials to assist with onboarding and ongoing engagement

Data Entry and Management:

• Maintain accurate data and activities for each client across various platforms
• Meticulously and promptly track client details and information in an easily digestible fashion for self and team members
• Maintain accurate eligibility records for clients
• Quarterly and annual employer utilization reporting and delivery

Necessary Skills/Attributes:

• You must be Nice and like to be Nice to people
• Clean driving record with a valid driver’s license and comfort with being behind the wheel (background and driving record check will be completed upon job offer)
• A vehicle in safe and acceptable condition
• Ability to work both independently and as part of a team
• Comfortable with technology and the ability to quickly transition between and work on multiple platforms
• Productive while working in a virtual team model. Work is on the road or from the home as we don’t have a home office.  The team maintains closeness with bi-weekly virtual all team meetings. 
• Extreme comfort with public speaking
• Proficient in Microsoft Office Suite and GSuite
• Proficient in working within a CRM and task management platforms

Highly Desired:

• Account management for groups over 250 employees
• Previous experience working in healthcare
• Fluency in another language

Position Specifics:

Job Type: Full Time

Hours: 8am – 5pm local time

Location:

• Remote work environment, but must be located in or very near to Boise, ID
• Nice Healthcare home visit service area for onsite client meetings in a state we are licensed in

Salary & Benefits:

Salary: $60,000 - $65,000 annually

Benefits & Perks:

• Health Insurance
• Dental Insurance
• Generous PTO
• 401k
• Personal and Family use of Nice Healthcare
• 100% remote
• And more!

*Travel is limited at this time due to COVID-19

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