Registrar (Part-time w/Benefits, Days)-Homestead Center

1 year of customer service experience.

Job Specific Duties:

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.
• Verifies third party payer information via the web or telephone.
• Requests and documents appropriate authorization for hospital and physician services via web or fax, and follows up until authorization is obtained.
• Documents all activities in the Collection Notes file of the computer system as appropriate.
• Obtains all necessary consents for patient.
• Directs families to appropriate location in the facility.
• Verifies patients are accompanied by legal guardian, and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
• Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
• Obtains and validates prescriptions when appropriate.
• Places and monitors patients arriving  for outpatient services by using patient tracking system.
• Corrects any registration errors made utilizing the QA system.
• Scans all documents to the appropriate folder in the PEDS system.
• Schedules hospital and/or physician services as appropriate.
• Triages incoming facility inquiries and routes appropriately.

• Maintains accountability by ensuring compliance thru timely completion of licensures, certifications, all competencies, health requirements (PPD, N95, Flu, etc.), and education requirements.
• Maintains accountability and timekeeping expectations as outlined by MCHS Timekeeping and Attendance policy and procedures.  Ensures behavior is compliant with communication standards.
• Ensures behavior meets and/or exceeds targeted service scores as measured by the Service Index and/or the internal departmental service survey.