REGIONAL RETAIL MANAGER

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida, we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. 

The Regional Retail Manager is responsible for leading all facets of sales, service, and operations of a region of branches within a defined geographic area. Drives daily sales process, leading teams to achieve sales targets, acquire new consumer and business customers, initiate referrals to partners, and deepen all existing customer relationships. Guide, direct and coach employees to deliver exceptional service to Nicolet customers and prospects.

As a Regional Retail Manager, you will:

• Fosters a culture aligned to Nicolet’s purpose, core values, and strategy and role models Nicolet values and behaviors in all that they do.
• Works to improve the sales, service, and operational skills and behaviors of colleagues.
• Participates in joint calling with colleagues and partners.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Develops, maintains, and executes a region plan, including sales strategies, to achieve sales objectives and acquire new clients.
• Creates innovative business development strategies, including collaborating with Nicolet partners to grow the business and maximize branch sales, retention, customer satisfaction, and minimize operating losses.
• Oversees the onboarding process for new managers, mentoring, coaching and pipeline management ensuring all sales targets are met.
• Responsible for acquiring and properly allocating resources necessary to support the team/region. Maintains knowledge and educates teams on all products, services, technology and Nicolet’s policies.
• Establishes and facilitates regular sales and staff meetings, promoting participation of all Branch Managers and partners, when appropriate.
• Develops and maintains a network in the community to enhance Nicolet’s visibility and builds strong referral sources for new business.
• Supports Nicolet’s community involvement and participates in community activities.
• Creates a culture that attracts, retains and grows a team that values diversity, inclusion, and engagement.
• Ensures proper operations/risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned. 

Qualifications

• Associates degree in Finance, Business Administration, Business Management, Accounting or related field.
• Bachelor’s degree preferred.
• 2-5 years of retail lending experience. 5-10 years in the financial industry.
• Demonstrated leadership and management experience a must.
• PC, phone system, general office equipment.  
• Strong knowledge of retail banking products and processes. 
• Ability to maintain strict confidentiality.

• Results oriented, good problem solving and decision-making skills.
• High standards and initiative. 
• Ability to motivate and develop highly effective teams within a sales culture.
• Effective verbal and written communication skills and strong interpersonal skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. 

Equal Opportunity Employer/Veterans/Disabled