Associate Client Manager (CPG Insights)

Job Description

REF#: REF15012H

Location: Atlanta, GA  

Work Schedule: Hybrid (Onsite 2-3 Days of the week) 

As an Associate Client Manager - Customer Success & Insights, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This position focuses on developing an understanding of the clients' business needs & challenges while providing core analytical support, report-based activities, trusted consultation, and problem-solving to support growth. 

This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.  

RESPONSIBILITIES

• Partner with clients to set objectives that drive business impact and maximum value 
• Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing 
• Build/maintain strong relationships and deep expertise with adaptability, urgency, positivity 
• Understand client structure and organization 
• Leverage NielsenIQ solutions and apply industry knowledge, conduct issue-based analyses with clear proactive insights and action-oriented recommendations 
• Drive strategic thought leadership, leveraging NielsenIQ tools and assets 
• Identify opportunities for increased partnership and elevate to sales partners 
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation 
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time  
• Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome 
• Lead client discussions, providing proactive insights and action-oriented recommendations  
• Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering  
• Work with internal partners to ensure timely delivery of monthly data and reporting  

A LITTLE BIT ABOUT YOU 

You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.  

QUALIFICATIONS

• College/University undergraduate or Masters degree
• Experience using Syndicated POS Data & Panel Data a plus!  
• 2-3 years of Consumer Packaged Goods industry experience preferred   
• Experience with data analysis & visualizing insights, preferably with NielsenIQ Solutions 
• Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)  
• Experience working with complex client relationships and client issue resolution 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.