What are the responsibilities and job description for the Associate Client Manager(CPG Insights) position at NielsenIQ?
Work Schedule: Remote
Ref: #REF18078C
ABOUT THIS JOB
The North American Customer Success and Insights team leads and manages all of NielsenIQ's relationships with consumer-focused manufacturers and retailers. The team includes a large group of professionals in the United States and Canada and coordinates all relationships for several hundred clients headquartered in North America including Coca-Cola, Colgate-Palmolive, Johnson & Johnson, Kraft, Hershey's, Heinz, Procter & Gamble and Unilever, to name a few.
The Customer Success and Insights team is at the forefront of Client relationships leveraging a Go to Market approach to better enable our clients to maximize their return on investment in data, analytics, and NielsenIQ resources.
As a Customer Success & Insights Associate Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value.
RESPONSIBILITIES
- Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
- Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
- Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
- Identify opportunities for increased partnership and elevate those opportunities to organizational partners
- Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption and value creation
- Ensure on-time delivery of solutions to achieve forecasted revenue on-time
- Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
- Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
- Lead client presentations with proactive insights and action-oriented recommendations
- Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
- Determine ROI of NielsenIQ recommendations and solutions
- Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
A LITTLE BIT ABOUT YOU
You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.
QUALIFICATIONS
- College/University Undergraduate or Masters Degree
- 3-5 years’ experience in related industries which include: Consumer Packaged Goods, Retail, Consulting or Analytics
- Demonstrated strength in data analysis & working with panel data
- Prior experience with NielsenIQ solutions is a plus
- Skillfully communicate and work collaboratively with internal & external teams
- Strong sense of autonomy, urgency, and accountability to delight clients
- Ability to develop, maintain and grow client relationships
- Project management skills and ability to manage multiple priorities in complex situations
- Highly proficient in Microsoft Office
- Proficiency in BI Tools a plus (PowerBI, Tableau, Nielsen, IRI, Kantar
All your information will be kept confidential according to EEO guidelines.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
