Client Manager

Job Description

Location: Seattle,WA

Work Schedule: (REMOTE- Pacific time or Central time )

Ref #: REF17459W

Be curious. Be collaborative. Be forward-thinking. Join the Retail team and collaborate with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.

In this role, you’re signing up for an experience that requires autonomy, flexibility, curiosity, and passion and use NielsenIQ solutions to drive client satisfaction by providing market intelligence, business insights to help them understand their consumers and to optimize their business down every store or virtual aisle. You will be responsible for independently and actively engaging with major retail decision makers and leverage NielsenIQ solutions from identifying the best product assortment to executing pricing strategies. You will need to partner with internal teams across multiple NielsenIQ business units working on solving client challenges and business needs.

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. This is an opportunity to be part of today’s fastest growing retail industry.

RESPONSIBILITIES

• Daily point of contact for clients while managing multiple deadlines and projects. Collaborate with client stakeholders to understand their strategic business priorities and opportunities then proactively introduce creative thinking and Nielsen solutions and analytics to those situations.
• Independently complete thorough analyses using NielsenIQ’s proprietary tools and multiple data sources to develop insights that drive value-added decision making and differentiated client outcomes
• Track the end-to-end process across multiple internal teams to ensure market share deliverables to the client are on time and high-quality
• Build strong partnerships with clients through ongoing engagement, establishing yourself as a trusted advisor and strategic business partner
• Identify opportunities to collaborate across NielsenIQ teams and bring new solutions and thought leadership to your client stakeholders
• Drive engagement with the client regarding NielsenIQ strategic projects and initiatives
• Develop a strong understanding of industry trends and competitive landscape
• Ongoing education on NielsenIQ data and solutions with your clients while sharing fresh perspectives and innovative thinking
• Ensure pro-active insights and action-oriented solutions are delivered to clients

SKILLSETS

• Strong sense of urgency and accountability to drive client outcomes
• Able to synthesize data & simplify findings to solve client business issues
• Capable to maintain positive client relationships in complex situations & resolve client issues
• Able to work collaboratively with internal & external teams
• Strong logic, deductive reasoning, problem-solving, and critical thinking skills
• Skilled & polished communicator, including client presentations.
• Intermediate project management skills and ability to manage multiple priorities
• Experience using large data sets to finding insights and make recommendations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or GSuite (Docs, Sheets, Slides) and BI Tools (Power BI, Tableau).
• Experience in SQL is a MUST

A LITTLE BIT ABOUT YOU

You confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work-whether you got your start in sales or consulting analytics, or consumer goods. Now you’re ready for what’s next.

QUALIFICATIONS

• Bachelor's Degree Required
• 3-4 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and/or Retail industries
• Experience working with Syndicated POS Data (Connect, AOD, Spectra, Case), Homescan Panel Data, and/or Numerator
• Strong analytical aptitude
• Ability to articulate your point of view or recommendations in a clear and concise way both verbally and in writing
• Strong project management and organizational skills
• Experience working with market trends/consumer behavior/panel insights
• Related industries experience to include: Consumer Packaged Goods, Retail, E-Commerce, Consulting, Category Management, Analytics

All your information will be kept confidential according to EEO guidelines.

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/