What are the responsibilities and job description for the Business Process Analyst - General Claims position at NJM Insurance Group?
The General Claims Business Process Unit currently has an opening for a Business Process Analyst.
Job Responsibilities:
- Assist with triage of GCSupport mailbox and helpline, document production issues and work with IT/Production Support to bring to resolution
- Build a fundamental knowledge of ClaimCenter and its administrative functions such as updating permissions, profiles, and assignment groups
- Assist with SharePoint changes for the General Claims website
- Demonstrates a comprehensive understanding of departmental processes and technology solutions to identify business workarounds, identify key performance indicators and business process improvements
- Participate in analysis and testing activities for business technology projects. Prepares required documentation for these efforts and keeps accurate records and documentation, including UAT Test plans and scenarios
- Maintain department process flows
- Takes initiative to learn and research the role using existing documentation
- Ability to understand NJM’s Project Management Lifecycle phases and activities and adhere to guidelines through project implementation
- Participate in project efforts for the General Claims Department to capture departmental business requirements. Participate as a liaison between General Claims leadership and IT during a project, keeping all parties informed on progress of the project
- Participate in post-deployment smoke testing activities
- Assist in creating cost benefit analysis for project and process initiatives and perform and document root cause analysis to determine process or solution deficiencies
Required Qualifications and Experience:
- Bachelor’s degree in process analysis or Insurance, two years of demonstrated experience in applying analytical principles to processes, or a minimum of two years’ experience as a claim’s adjuster
- Demonstrated proficiency in Microsoft Office Suite;
o Ability to create detailed documents in Word
o Ability to use basic functions in Excel
o Working knowledge of Visio or applied ability to learn
- Excellent communication and documentation skills to provide project status and updates to department management.
- Self- Starter who demonstrates ability to self-educate using available resources and manage multiple tasks and projects
- Knowledge of all Claims Processes
- AIC, CPCU or other claims designations are helpful but not required
- Some travel is required to NJM’s Hammonton and Parsippany locations (less than 10%)
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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