What are the responsibilities and job description for the Contact Center Claims Associate position at NJM Insurance?
Introduction
Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.What is it like to work at NJM? Click here to see!
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Overview
Our Hammonton Claims Contact Center Team is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided.
We are looking to hire for the following schedule:
Mon, Tues, Thur, Fri 9:30am-6pm with Wed. & Sun. off/ every Saturday 8:30am-4:30pm
These schedules are eligible for a 5% shift differential.
Responsibilities
- Will service as first contact with our claims customers; taking incoming calls and entering the information into the system for follow up by an adjuster.
- Provide quality assistance and customer service in a professional and timely manner to policyholders who have experienced an Auto or Homeowner loss.
- Navigate systems to access appropriate information to service policyholders.
- Accurately receive and respond to the first reports of an insured's losses.
- Listen and record information and follow through by assessing losses and acting upon the claim, should it require attention.
- Determine appropriate coverage and complete necessary follow ups in a timely and efficient manner.
- Perform additional duties within the department as needed.
Requirements
- Call center experience handling inbound calls is a plus
- Must have or be able to obtain and maintain a home high-speed internet connection and a hard wired phone connection
- Strong verbal and written communication skills.
- Collect, interpret and type claim information efficiently and accurately
- Excellent listening skills
- Ability to navigate programs simultaneously.
- Accurate keyboarding skills, Typing speed of 25 wpm or more
- Ability to demonstrate empathy and handle stressful situations
- Bilingual in English and Spanish is a plus
- High School Diploma or GED
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