What are the responsibilities and job description for the Incident Manager position at Nlb Tech?
Title:- Major Incident Manager
Location:- Lansing, MI
Full Time
Job Description::
Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):
· Leveraging technology to issue all communications and providing key stakeholder management
· Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
· Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
· Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
· Being accountable for resolving the outage via workaround or permanent fix
· Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
· Supporting and nurturing process improvements and knowledge base improvements
· Continually maintaining and developing tools and resources to manage major incidents effectively
· Providing periodic major incident metrics reports
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Work Location: One location
Salary : $60,000 - $80,000