What are the responsibilities and job description for the EUC Support position at NLB Technology Services?
Title- End User Support
Location- San Diego, CA (Day1 Onsite)
Duration- FTE/Contract
Job Description :
· Responsible for Hands and Feet Support Operations for all technical towers in scope (EUC, O365, Network, Security, Cloud, Infrastructure and Backup).
· Total 8 to 10 Years’ experience in the Customer Support operations and 6 to 8 years of experience in leading the teams
· Act as SPOC and escalation point for all IT User related issues and ensures of issue resolution in an appropriate and timely manner to meet agreed SLA’s/KPI’s.
· Ensure that all operational processes ( Service Desk, EUC, VIP Support and User Desk provisioning ) managed to support organization's SLA requirements.
· Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, SLA/KPI Tracking and reporting.
· Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings.
· Manage End User Technology upgrades, Network IOS Upgrades, Patching and drive the Customer Initiatives across the technology towers.
· Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance.
Job Types: Full-time, Contract
Pay: $25.19 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 10 years
- 11 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 5 years (Required)
- Windows: 5 years (Required)
- End user computing: 5 years (Required)
Ability to Commute:
- San Diego, CA 92101 (Required)
Ability to Relocate:
- San Diego, CA 92101: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $35
