Leasing Specialist

Working for NMS Residential means embarking on a rewarding career with an owner-managed company that prides itself on its forward-leaning vision, curated interiors in desirable zip codes, and an unrelenting service imperative.   Our playbook puts people first.  

 As a Leasing Specialist with NMS Residential, you will be expected to:

• Provide a positive, professional and friendly atmosphere in the leasing office and on-site
• Demonstrate value in our communities to prospective and current residents, distilling all interactions through the principle of service, to support optimal occupancy objectives
• Promote positive and proactive resident relations by working to make the living experience, particularly the   first and last impressions, of the highest quality
• Apply standard operating procedures based on product type (conventional, furnished, co-living, etc.), exercising attention to detail and due diligence in leasing transactions, verifications, and communication
• Maintain a minimum 30% closing ratio
• Score 95% or higher on property “shops” and audits
• Comply with Lead Management procedures and standards
• Assist in marketing the property and generating lead traffic
• Qualify prospective residents and evaluate their needs while communicating corresponding benefits and  features
• Support the marketing functions by recording accurate data on prospects and new residents in Yardi
• Under the direction of the Community Manager, utilize company resources to facilitate leasing
• Inspect  models  and  available  “market  ready”  apartments;  communicate  maintenance  needs to           Community Manager
• Verify rental applications and other prospective resident paperwork, such as applicant identity and proof of income, etc.
• Negotiate terms and conditions of prospective resident’s lease; prepare lease documents, addendums, and  related paperwork
• Finalize applications within 72 hours; notify prospective residents of application screening results in a timely manner
• Confirm all move-ins and schedule appointments for completion of move-in paperwork and online lease  signing
• Prepare all move-in packets and ensures keys and remotes are available on the move-in date
• Walk through all scheduled move-in units to ensure that the resident’s new apartment home is in rent-ready  condition
• Maintain thorough and accurate product knowledge of the community and its major competitors through site visits, tours, shops, telephone surveys, and follow-ups
• Post ads on Craigslist and other advertising platforms as per company guidelines
• Ensure move-in files are completed for audit by Community Manager
• Handle all in-house transfers and roommate changes
• Prepare and distribute renewal letters/leases, thank you letters and copies of signed leases, as directed
• Participate in ongoing training, classes, and meetings as required by Community Manager or organization
• Perform other duties as assigned

REQUIREMENTS

• Knowledge of organizational and community policies and procedures
• Ability to apply policies and procedures to solve everyday issues
• Ability to effectively present information to prospective and current residents
• Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting tasks  
• Possess knowledge of demographics surrounding assigned community
• Must be self-motivated and a positive team member with effective communication and client relations skills
• Knowledge of basic office practices and procedures, and filing and maintenance of tenant records
• Ability to exercise initiative and problem-solving skills
• Quality customer service skills

 QUALIFICATIONS & SKILLS (Technical and Non-technical)

• High school diploma or equivalent required
• At least 2 years’ general work experience
• Previous experience in the service industry (hotel, restaurant, etc.) a plus
• Experience in residential leasing/sales is a plus
• Proficient with computers, Microsoft Office programs, Internet and email and other relevant applications; proficiency and fluency in using the internet for marketing, advertising, and sales-related tasks
• Proficient with basic office equipment such as copier and fax machine
• Previous experience with Yardi a plus
• Excellent writing and speaking skills

BENEFITS:

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k)

SUPPLEMENTAL PAY:

• Commission pay

NMS Residential, LLC considers applicants for all positions without regard to age, race, color, ancestry, sex, gender (including the fact that an individual is transgender, transitioning or transitioned), pregnancy, childbirth or related conditions, including without limitation, breastfeeding or related conditions, national origin, marital status, military and veteran status,  membership in military reserves, political affiliation, registered domestic partnership status (as defined by California Family Code § 297), family care or medical leave status, medical condition (including genetic information and characteristics), physical disability or mental disability, citizenship status, possession of a driver’s license under California Vehicle Code § 12801.9, religion, religious dress, and grooming, creed, sexual orientation, gender identity, gender expression, or any other characteristic protected by state, federal or local laws.  We consider all qualified applicants with criminal histories in a manner consistent with the Fair Chance Ordinance, as applicable, and state and federal laws.