Unit Clerk - Med/Surg

Employees in this class perform a variety of standardized clerical functions in support of doctors, nurses, and other staff in an assigned medical treatment area. The Medical Unit Clerk serves as the focal point of clerical support for patient care and is characterized by its required knowledge of hospital routine, and familiarization with basic medical terminology. Must have excellent Customer Service skills, and is friendly and helpful. Incumbents perform a variety of record keeping; supply ordering, unit coordination and scheduling duties and handle difficult types of public contact. Have ability to understand physician orders and be able to communicate with multiple departments.

• Requisitions a variety of stock, medical equipment, and supplies based on an understanding of medical procedures and unit requirements; receives supplies for the unit.
• Schedule appointments and treatments requiring sufficient understanding of medical conditions to estimate priority sequence, or length of treatment anticipated.
• Orders test and makes appointments, accepts and records lab report.
• Assembles patient charts and prepares medical record forms required for patient admission, transfer, or dismissal. Prepares identification bands.
• Provides routine information as requested to staff, patients, visitors, and the public; greets patients and visitors; answers calls from patients, other medical units, and support units as directed.

VALUES:

i - Innovation

"Forward thinking" "Exploring new possibilities" "Ambitious Goals" Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative. This is in sharp contrast to those who tend to embrace the status quo, struggle with new approaches and discourage others when they are creative and innovative in the pursuit of increased efficiency or effectiveness.

C - Compassion

"Friendly countenance" "Servant attitude" "Demonstrating genuine concern" Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration. This is in contrast to those who are unpleasant and tend to alienate co-workers, or who seem insensitive to the needs of others and tend to demonstrate a lack of respect for others.

A - Accountability

"Showing integrity" "Leading by example" "Ownership and accepting responsibility" Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.

R - Respect

"Considerate of cultural diversity" "Building trust" "All people are to be valued" Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers. Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or "behind their backs"). Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest.

E - Empowerment

"Allowing others to reach their full potential: "Freedom to do what is right for our patients" "Attain and share knowledge to enrich others" Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed. Using good judgment related to the level of authority given and the amount of leeway extended. This contrasts with leaders and individuals who focus more on the risks involved from the empowerment, instead of reaching the full potential of the organization.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Skills, Knowledge and Abilities - Proficiency Level Skill

• Intermediate Medical terminology
• Novice Medical procedures (common)
• Senior Hospital routines/procedures
• Senior Numeracy skills
• Senior Patients - Admitting/Discharging/Transferring
• Expert Interpersonal skills
• Expert Communication skills - oral/written
• Senior Organization
• Senior Independent work
• Senior Problem solving
• Expert Communication skills - oral/written

Experience

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. An example of a way these requirements might be acquired is:

One year of general clerical or patient care experience in a hospital, clinic or medical office.

Licensure/Certification- Current

Basic Life Support (BLS) Certification

Medical Assistant degree from an accredited school preferred.

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.