Customer service representative

Job Description

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.

Other responsibilities include, but are not limited to :

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Efficiently assess customer needs for product or services
• Educates patients / clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Medical Route Delivery Driver Responsibilities as necessary
• Ability to lift and / or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs
• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent
• Medical background / experience is a plus
• Excellent customer service skills
• Ability to work with diverse clientele
• Ability to occasionally lift and / or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Additional Information

Norco offers a competitive compensation / benefit package, including :

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity / Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

Last updated : 2024-05-17