CSR, SBO Customer Service (Full-Time Remote)

We are growing! MedSrv is a market leader in the healthcare receivables industry, serving hospitals, physicians’ practices, and consumers for over 30 years. Our team is looking for knowledgeable and self-disciplined individuals to join us in a fast-paced call center environment. We provide our healthcare communities with one-call resolution while assisting patients in resolving open medical balances. Our Call Center Customer Service Representatives play a vital role in the healthcare revenue cycle.

Benefits

What we offer:

· Medical, Dental, and Vision benefits

· Defined Contribution Plan along with 401K matching to help you plan for your retirement

· Paid Time Off

· Holiday Pay

· Casual dress code

· No weekend work

Job Specifications

· High school diploma or equivalent required.

· Prior relevant work experience is a plus.

· Demonstrated customer service experience and/or experience in a customer service-oriented environment.

· Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.

· Ability to maintain reliable and predictable attendance.

· Strong verbal/written communication and interpersonal skills.

· Demonstrated ability to work in a fast-paced, structured environment, handling large call volumes.

· Computer proficiency is essential.

· Self-directed with the ability to perform both as part of a team and individually.

· Ability to adapt and work effectively in a continuously changing environment.

· Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the team's work habits.

· Detail-oriented with a focus on quality and consistently meeting goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to learn and comprehend basic insurance terminology and protocols in order to handle patient accounts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.