What are the responsibilities and job description for the Overpayment Specialist position at North Carolina Dept of Commerce?
Description of Work
Salary Grade: NC08
Recruitment Range: $36,682 - $41,450
Department Mission:Recruitment Range: $36,682 - $41,450
Under the Department of Commerce, the mission of the Division of Employment Security is to administer the unemployment insurance system for the state of North Carolina by delivering efficient, effective, and quality service.
Description of Work:
The Benefits Integrity Section is responsible for the prevention, detection and recovery of overpayments created by individuals who were not entitled to receive unemployment insurance benefits. Additionally, the section is responsible for the timely management of collections to ensure United States Department of Labor (USDOL) core measurements are met. The section is responsible for proactively preventing overpayments through use of analytical tools. The section investigates a variety of claims including identity theft and wage and earning reporting. The section is responsible for administrating the collection and recovery of overpayments including managing garnishments and interception of state and federal tax refunds.
The Overpayment Specialist will effectively handle all repayments received to be posted to previously established overpayments. This position will ensure that all payments received are posted, secured, balanced, deposited and documented according to USDOL standards. This position will assist in disbursing mail to proper units. This position will handle all information as it pertains to the establishment and collection of IRORA overpayments. This position will research, analyze, and correct any issues with lost/destroyed/stolen benefit payments. This position will administratively support the unit which collects revenue for established overpayments. This position will also provide preliminary data to inquiries utilizing the system to ensure calls, mail, and paperwork are routed to the proper area. This position will be responsible for the conveyance of information to callers to the Benefits Integrity unit ensuring that such information is documented in agency records.
This position requires work in the office and is not remote.
Knowledge, Skills and Abilities / Competencies
Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:
Knowledgeable of basic accounting processes.- Experience with daily reconciliation and depositing of monies.
- Demonstrated work experience communicating with customers.
- Demonstrated ability to identify and understand issues, problems and opportunities and use effective approaches for choosing a course of action or developing appropriate solutions.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See OSHR.NC.GOV for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience
OR
Equivalent combination of education and experience.
Supplemental and Contact Information
For consideration for this vacancy, all applicants must complete an on-line application using this link, http://www.oshr.nc.gov/jobs/index.html. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which he/she has applied.
For technical issues with your application, please call the NeoGov Help Line at 1-855-524-5627.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application.
Jeanetta Perry
Recruitment & Salary Administration
North Carolina Department of Commerce
984.236.5681 - office
919.733.0774 - fax
Salary : $36,682 - $41,450
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