Service Operations Manager

North Central Utility is looking for a self-motivated, highly organized individual to lead our service operations team throughout 9 dealership locations in WI, MN & ND.

Responsibilities will include but not be limited to the following:

• Responsible for service department P&L
• Lead team of 10 service managers, 60 technicians
• Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
• Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
• Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
• Ensure clean & safe working environment at all shop locations
• Expect and achieve 100% compliance with PPE use
• Work with HR manager & recruiter to maintain appropriate staffing levels in shops
• Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
• Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
• Work collaboratively with parts operations team to achieve company goals
• Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
• Participate in vendor and company sponsored management meetings
• Provide training and coaching for service management team and technicians
• Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
• Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
• Coordinate vendor trainings for service team
• Work closely with factory and supplier field service & warranty teams
• Conduct regular online meetings to share info between locations
• Keep abreast of market conditions and NCU competitiveness in markets served
• Develop annual plan to outline current and future needs, problems and opportunities
• Help identify and create improved organizational and department level processes
• Manage days-to-close, productivity, profitability and other department metrics

Qualifications:

• 10 years heavy-duty truck and/or trailer repair experience
• 5 years heavy-duty shop management experience (or equivalent)
• Multi-location management experience preferred
• Exceptional verbal and written communication skills
• Working knowledge of accounting including accounts payables, receivables & financials
• Proficient with Excel, Word, PowerPoint & Microsoft Teams
• Strong knowledge of welding, fabrication and trailer construction & repair
• Clean driving record
• Willing to travel – up to 60% travel to branch locations

Pay & Benefits:

• Competitive salary with bonus incentives
• 401k with 25% company match plus profit sharing
• Medical, Dental, Vision, Basic Life and Short-Term Disability
• Paid Holidays and PTO
• Company vehicle