What are the responsibilities and job description for the General Manager position at North Coast Logistics?
BASIC FUNCTION:
The General Manager ensures that their assigned facility is clean, efficient, productive, and meets or exceeds budgetary guidelines and provides excellent services. The General Manager is responsible for the overall performance of the warehouse, including operations, customer service, office operations, and computer systems. The General Manager plans, organizes, staffs, directs, and controls all office and warehouse activities. In addition, the General Manager selects, develops, and motivates all employees and is accountable for achieving company objectives regarding cost, productivity, customer service and profits.
QUALIFICATIONS AND REQUIREMENTS:
- Must have the flexibility to work any shift required by customer and business needs
- Ability to be on-call as needed
- 2-3 years customer service experience, requires
- 4-5 years warehouse experience, preferred
- 2-3 years supervisory experience, preferred
- Must possess the appropriate computer experience (i.e. Microsoft Office, WMS, SAP)
RESPONSIBILITIES:
- Ensures all operating procedures are efficient, timely, productive, accurate, documents and communicated to all associates
- Evaluates space utilization for cost effectiveness
- Uses sound communication and motivational techniques, creates programs to supervise, counsel, and coach staff
- Conducts annual performance reviews in conjunction with recommendations for wage increases, promotions, or corrective action
- Ensures adequate staffing in conjunction with budgetary guidelines
- Ensures all required safety and informational training is completed and documented
- Assists in the development of an annual operating budget
- Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters
- Ensures that all invoices are completed accurately and timely
- Ensures that customer service standards are met with regards to shipping, receiving, and inventory control
- Maintains appropriate contact with all accounts and responds to requests when required
- Continually maintains a professional and courteous relationship with customers to ensure that all personnel do the same
- Adhere to company standards and policies related to customer service
- Develops and implements suitable programs for maintaining company standards for sanitation, equipment, and building maintenance, security and safety
- Directly supervises all inbound and outbound shipments to ensure they are handled in accordance with company procedures
- Ensures all reports, forms, and documentation is prepared in a timely manner and maintained in accordance with company procedures
- Reviews and monitors procedures to ensure that damage to product, equipment, and the facility is avoided
- Ensures that all safety procedures and policies related to handling and storage of materials and operation of equipment are follows
- Familiar with and enforces company policies and procedures
- Other duties as assigned
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
Schedule:
- Monday to Friday
- On call
Work Remotely
- No
Job Type: Full-time
Pay: $73,000.00 - $78,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
Application Question(s):
- What are your salary requirements?
Work Location: One location