What are the responsibilities and job description for the Front Desk Associate position at North Conway Grand Hotel?
Front Desk Agent Starting At $20.00/hour
COME JOIN OUR TEAM AT THE NORTH CONWAY GRAND HOTEL!
The starting rate of pay is $20.00 per hour with opportunities for pay increases after 90 days and 1 year of employment.
The hotel is looking for skilled individuals to join our Front Desk Team as a Front Desk Agent to register guests, manage reservations and provide information about rooms, rates and amenities. You’ll be the face of our hotel and responsible for our customers’ experiences. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.
Position Responsibilities
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates, and amenities
- Manage online and phone reservations
- Respond to guest complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations
- Maintain updated records of bookings and payments
Benefits include but are not limited to;
- Medical
- Dental
- Vision
- 401(k)
- Paid time off
- And so much more!!
About the North Conway Grand Hotel
Located in the heart of the White Mountains, the North Conway Grand Hotel is the finest resort in North Conway. Summer and Winter, guests can enjoy an unforgettable vacation without ever leaving the hotel grounds as we are the only hotel located directly at Settlers Green Outlets.
Guests can wake up to mountain views in the renovated rooms and suites, with charming New England inspired décor, custom designed furniture and marble baths. Guests can enjoy regional cuisine and craft cocktails in the Mountainside Restaurant and Tavern, relax by the heated indoor and outdoor pools and lounge on the sun desk with jaw-dropping scenery. Guests can also renew their senses in our spa, recharge in the fitness center, enjoy a family picnic by the pong or shopping at the Settlers Green next door. In addition, the hotel also offers 15,000 square feet of meeting and event space for groups of 10 to 1,000.
About Newport Hotel Group
At Newport Hotel Group, we strive to exceed industry standards with our vision, innovation, and integrity. From our hotel guests to employees to our investors, we deliver outstanding value. By providing a superior service experience, we aim to make every guest at our hotels a repeat customer. We develop the potential of our employees by encouraging them to be entrepreneurial and innovative, and it is a company priority to promote from within. We seek to create a working environment that is challenging, rewarding, and inspires personal and professional growth.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20
