Office Assistant III - Job #362

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

SCOPE

Under minimal supervision, performs more difficult or complex clerical work, and may provide support to an assigned department(s) or an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Organizes and performs more difficult or complex administrative and clerical tasks in support of department(s) or an office.

• Maintains a variety of case and department records, including work files, computer databases, activity logs. Compiles and prepares reports from materials and information extracted from other sources.

• Composes correspondence and communicates with others.

• Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.

• Maintains department calendars for department staff; arranging meetings, conferences, and teleconferences.

• Schedules appointments with consumers, related parties or internal Regional Center staff.

• Completes requests by greeting consumers or related parties in person or on the telephone; answering or referring inquiries as appropriates to other staff members.

• Prepares reports by collecting and collating information. Set ups and maintains filing systems.

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies;

• Coordinates the flow of information both internally and externally. Liaises with consumers and others to provide them the information requested.

• Performs a variety of clerical and support tasks to include; typing, filing, copying, scanning, preparing, and obtaining case materials.

• Performs data entry by entering and updating consumer and other information in Regional Center computer systems.

• Participates in meetings and training sessions as requested.

• Provides reception coverage on an as needed or periodic basis.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED equivalent.

• Three (3) years’ experience working in an office environment or related experience.

KNOWLEDGE and/or SKILLS

• Microsoft Office and related applications

• Accurate and rapid (40 words per minute) typing for input of data.

LICENSES and/or CERTIFICATES

None

COMPETENCIES

• Excellent customer service.

• Attention to detail.

• Ability to prioritize, respond to multiple tasks, requests and meet timelines.

• Review and present information obtained in a concise manner.

• Ability to work under pressure and assume responsibility for complex tasks.

• Ability to work effectively with people from diverse cultures.

ANALYTICAL AND REASONING SKILLS

• Ability to apply general understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

INTERPERSONAL SKILLS

• Ability to build and cultivate relationships; work cooperatively; establish rapport and gain trust.

• Ability to listen and elicit pertinent information effectively; and interact effectively with people from diverse cultures.

• Ability to maintain composure and equanimity, and maintain open-mindedness

WRITTEN AND VERBAL COMMUNICATION SKILLS

• Ability to speak and write in a succinct, direct manner.

• Ability to speak confidently in small settings

• Ability to write with excellent syntax and punctuation.

ORGANIZATIONAL SKILLS

• Ability to exercise duties in a self-driven and organized manner.

• Ability to plan, prioritize and complete duties in a self-driven and timely manner.

• Ability to be detail oriented, strong attention to detail.

• Ability to develop a system to assist in handling more than one task at a given time and to successfully navigate overlapping and often competing deadlines.

LANGUAGE SKILLS

• Bilingual English/Spanish may be required, based on duties.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

NLACRC Offers an Excellent Benefits Package: 

We offer employees a variety of health and dental plans. 

•    Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. 

•    Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents

•    Pre-Tax Flexible Spending Account for eligible health care expenses

•    Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses

•    No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 

•    No cost Vision plan for employees and eligible dependents 

•    Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees

•    NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 

•    Participate in the Public Service Loan Forgiveness program

•    Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time

•    Holidays – NLACRC offers 12 paid holidays throughout the year

•    Most positions are offered a hybrid – remote option

Professional Development Opportunities & Growth

NLACRC values the professional development of staff!

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This position is non-exempt. Regular Salary: $22.45 - $24.78 per hour.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.