Eligibility Worker II

Cass Human Service Zone partners with the Department of Health and Human Services to deliver exceptional Economic Assistance programs to our community.

The Eligibility Worker II (Lead Worker) position provides expert policy, processing, and training support to our Economic Assistance team.

Lead Workers are expected to have expertise in all areas of each Economic Assistance program.

Eligibility Worker II – Lead Worker, Example of Duties:

• Mentoring and providing case review for new and current team members
• Assist with onboarding new team members
• Ability to assess the needs and lead the training of new and existing agency team members
• Professionally represent the agency
• Demonstrate proficiency in technical knowledge, departmental processes, caseload management
• Exercise skills in establishing a positive and trusting relationship with clients and team members

To succeed in this position, you should have an expert knowledge of Economic Assistance programs and policies.

An ideal candidate for this position will be organized, able to be an independent worker, and able to communicate effectively with diverse populations.

You will have an eye for detail and problem-solving, able to manage your time and priorities effectively and pride yourself on excellent communication skills, empathy, and being a role-model for others.

You will have a passion for helping others and making a difference in our community.

Working for Cass Human Service Zone:

Cass Human Service Zone partners with the Department of Health and Human Services and Cass County to deliver state-driven Economic Assistance Programs and provides employees with the excellent benefits and employment packages offered by Cass County as a Cass County employee.

Cass Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).

Employees enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.

Requires High School Degree or GED - PLUS – one (1) of the following:

• Completion the Eligibility Worker Associate Degree offered at Bismarck State College or formerly offered at Lake Region State College, and one (1) year of experience as an Eligibility Worker I
• Completion of the Eligibility Worker Certificate program offered at Bismarck State College or formerly offered at Lake Region State College and two (2) years of experience as an Eligibility Worker I
• Completion of 90 semester hours or 135 quarter hours of a bachelor’s degree program and two (2) years of experience as an Eligibility Worker I
• Three (3) years of work experience in the clerical, accounting, financial, legal, or teaching fields and two (2) years of experience as an Eligibility Worker I
• Three (3) years of any combination of the education and experience listed above and two (2) years of experience as an Eligibility Worker I

• Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if the Department’s Human Resource Division cannot determine that you meet the minimum qualifications
• Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
• All application material (including cover letter, resume, and professional references) must be received on or before the closing date by 11:59 pm.
• A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information or if you need an accommodation, please contact: Samantha Duitsman at DuitsmanS@casscountynd.gov

Employing Unit: Economic Assistance - Cass Human Service Zone
Telephone Number: 701-239-6709
TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments , please contact recruiter@nd.gov or (701)328-3290.

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.