Customer Support Specialist

North Georgia National Bank is a forward-thinking financial institution dedicated to providing exceptional banking services with a personalized touch. We are currently seeking a dynamic and customer-focused individual to join our team as a Bank Concierge. This position plays a crucial role in providing a seamless experience for our customers while supporting various operational functions.

Job Summary: As a Bank Concierge, you will serve as the primary point of contact for customers, managing the switchboard efficiently and ensuring a positive customer experience. In addition, you will be responsible for a range of tasks, including but not limited to internal account balancing, document handling, online banking support, and card cancellations. We are looking for an outgoing, detail-oriented, and multitasking professional to contribute to the success of our banking operations.

Responsibilities:

1. Switchboard Operations:

• Answer incoming calls and direct them to the appropriate department or individual.

• Provide information and assistance to customers in a professional and courteous manner.

2. Internal Account Balancing

• Regularly reconcile and balance internal accounts to maintain accuracy.

• Investigate and resolve discrepancies, collaborating with the various departments as needed.

3. Mailroom Operations:

• Stuff and mail various notices and communications to customers.

• Oversee return mail processes, contacting and updating customer information and addressing discrepancies.

4. Document Scanning:

• Scan and digitally archive department documents for record-keeping.

• Ensure accuracy of digital document storage

• Maintain an organized and systematic filing system for easy retrieval.

5. Online Banking Support:

• Assist customers with inquiries and issues related to online banking.

• Provide guidance on navigating online banking platforms and troubleshoot common problems.

• Collaborate with IT and support teams to address and resolve technical issues.

6. Card Cancellations:

• Handle requests for card cancellations securely and promptly.

• Follow established procedures for card cancellations to mitigate risks.

• Communicate with customers to confirm and verify card cancellation requests.

**Other duties as assigned

Qualifications:

• High school diploma or equivalent; additional education or training is a plus.

• Previous experience in customer service, banking operations, or a related field.

• Strong organizational skills, attention to detail, and ability to multitask.

• Proficient in operating a switchboard and handling customer inquiries.

• Familiarity with banking software and online banking platforms.

• Excellent communication and interpersonal skills.

Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within our dynamic organization.

North Georgia National Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person

Salary : $14 - $15