What are the responsibilities and job description for the North Seattle Veterinary Clinic Seeks Full Time Vet Assistant/Client Care Coordinator - $500 Retention Bonus position at North Seattle Veterinary Clinic?
Company Description
We are a full service 5 doctor veterinary practice in the Northgate neighborhood caring for cats, dogs, rabbits and pocket pets. We are a personal, community-oriented, local small business with our focus being to treat our clients as respected partners with individual needs, and to treat their pets like family.
Company Core Values:
- Teamwork and positivity
- Support the animal/human bond
- Empathy and respect for all
- Seek to learn and improve
- Open and honest communication
- Collaborative, high quality patient care
Job Description
The North Seattle Veterinary team invites you to be our newest Veterinary Assistant/Client Care Coordinator! We are looking for a compassionate, detail-oriented person who wants to be involved in all aspects of veterinary care. This is a dual role position that provides a unique opportunity to be closely involved in the care of patients in a medical capacity as well as working on the front lines to provide outstanding client care. If you are interested in working within a positive team environment and have excellent customer service skills, thrive when juggling several tasks at once, and have a keen eye for details, we want to hear from you!
We are an independent, women-owned small business serving our Seattle community for over 35 years in the Northgate area. Our goal is to practice high quality, collaborative medicine; making sure our clients feel at home and part of the decision-making process in their pet's veterinary care. Our clinic and team have a wealth of experience and personality and we encourage personal growth, positivity and a healthy dose of humor. (We also supply snacks and caffeine for those tougher days!)
Our Assistants work very closely with our doctors and LVT's to help them during exams and procedures. Duties include taking patient histories and TPR's, transcribing doctor notes and reviewing estimates and medication instructions with clients. They also help with filling prescriptions, obtaining lab samples, and restraining for procedures, perform general cleaning duties and more!
Our client care coordinators provide the first contact when calling our practice and as such represent the professional image of our practice to callers and visitors. They answer telephones and emails, schedule appointments, greet clients, prepare patient files, receive and relay client correspondence, update client financial records and process client invoices.
Our office is busy and growing. Expect a fun, fast-paced challenge; to have your ideas and suggestions heard; to learn something new almost every day; to go home with the satisfaction of knowing that by nurturing the health of animals through quality medicine and open communication, we are working to support the emotional ties that bond people to their pets.
This position is full time 35 - 40 hrs/week and requires weekday shifts up to 10 hrs, rotating Saturdays, and occasional Sundays and holidays.
** Please respond to this posting with a copy of your resume with references and a cover letter that tells us which of our core values speaks most to what you're looking for in your next job. Applications that do not include these items will not be accepted.
Qualifications
- High school diploma or equivalent.
- Background of customer service/reception in a busy office environment or veterinary clinic preferred.
- Typing skills required.
- Computer knowledge required; experienced with Word, keyboarding, and use of communication tools such as email/internet.
- Veterinary Assistant Certification or 1 years experience in an Assistant position is preferred.
- Previous animal care background is required.
- Must genuinely enjoy working with animals and be able to deal with them even when they are stressed, ill or in pain.
Additional Information
We offer competitive compensation along with a comprehensive benefits package, including: health/dental/vision coverage (FT only), paid vacation, a company matched IRA retirement plan, generous personal pet care discounts and more. A $500 retention bonus is available after a successful completion of 6 months work.
COVID policies - Safety of our staff and clients is our top priority and we are committed to taking every precaution. See our website for more details.
Your information will be kept confidential according to EEO guidelines.