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Help Desk Technician

Northern Haserot
Cleveland, OH Full Time
POSTED ON 6/5/2024
Job Description:

We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently
  • Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity
  • Document all technical solutions, procedures, and troubleshooting steps for future reference
  • Assist in the installation, configuration, and maintenance of software applications and systems
  • Comfortable working with a command line interface
  • Building access control management
  • Able to shift working hours for vacation coverage

Qualifications:

  • A , Networking , Security are a great bonus but not required
  • Excellent problem-solving skills and ability to troubleshoot technical issues independently
  • Good communication skills with the ability to convey technical concepts to non-technical users
  • Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
  • Experience with ticketing systems
  • Python scripting experience is a plus
  • PowerShell experience is a plus
  • PowerBi is a plus

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