Sales Coordinator

What You'll Do:

• Ownership of the Sales order entry function, ensuring all customer orders are accurate and approved for submission.
• Onboard new customers, managing customer contract requirements (billing, reporting, shipping, allowances etc.)
• Coordinate with item setup team and EDI team to ensure timely turnarounds
• Strive to setup internal process to document requirements and continually improve onboarding process.
• Learn and master all customer provided reporting tools and portals.
• Create standardized documents for item setup and portal maintenance facilitating training to appropriate internal parties.
• Facilitate resolution of operational issues to ensure compliance and minimize chargebacks.
• Organize RFQs for contract manufacturing opportunities and coordinate with R&D to ensure project is on-track, managing customer expectations as delays occur.
• Coordinate Digital Content uploads for online platforms – ensuring content is consistent can accurate
• Assist in maximizing digital account performance – Shopify Retail, Amazon, and other online retailers – including product updates / new product launches, digital campaign execution, and reporting retrieval.
• Develop prospecting strategies and documents with Sales Managers.
• Create and continually evolve a Sales CRM Board in Monday.com. Generating monthly performance reports to evaluate progress and identify areas of improvement.
• Proactive CRM administration including pipeline management and support - helping vet new leads and schedule meetings
• Attend customer meetings and capture all notes in Monday.com ensuring all internal parties understand action items.
• Keep everyone aware of deadlines and priorities for all sales projects in Monday.com. Regularly check the status of ongoing projects and send reminders to appropriate parties.
• Coordinate assigned projects with a focus on customer growth opportunities and process improvements.
• Attend tradeshows, participate in set up and/or tear down of booths.
• Facilitate Product Pull lists per showroom for Shipping and Production.
• Distribute all show leads to appropriate sales team member.
• Create Trade Show Tracking Report to evaluate performance and ROI.
• Administration and communication of all actions related to sales programs, performance tracking, and sales report development.
• Submit requests to product development for sell sheets, brochures, POP, and other marketing materials for all sales channels.
• Coordinate and manage controlled documents in the Sales Department and ensure that the sales team is following procedures as well as creating and training of new documentation when necessary.
• Manage the Northern Lights Sales Portal in the ARC, ensuring all documents are up-to-date and readily available
• Review business performance, promotional strategies, and provide product assortment suggestions for accounts.
• Assist Sales Leader with the sales budget administration, tracking and auditing.
• Capacity to serve as sales manager backup in the case of any short-term or long-term absences.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Always promotes a positive company image in house and while traveling.
• Perform other related duties as assigned

What You'll Need:

• Associate degree preferred
• Retail and giftware sales experience preferred
• Demonstrated Proficiency with Microsoft Office Suite
• Excellent customer service skills
• Outstanding verbal and written communication skills
• Meticulous attention to detail and first-rate organization skills
• Ambition to grow, take initiative, and assume new responsibilities
• Self-Starter/Motivator - will work on multiple tasks/projects for multiple managers simultaneously.
• Adaptability – manage competing demands and deal with frequent change, delays, or unexpected events.
• Dependability – Consistently on time, responds to management direction, and solicits feedback to improve performance.
• Time management – effectively manages schedule to prioritize tasks and schedules time off accordingly coordinating with management and the team to ensure workload is covered.
• Available for travel to trade shows