Highball Supervisor

Hiring Preference:

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

To lead and coordinate activities for the front of house of food & beverage outlets and to provide the guests with a great experience. Delivery of high-level guest service. Follow operational direction as set by the Venue Manager and Assistant Manager and support the service teams to deliver the level of service identified for their area.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Follows established work procedures and expedites the scope and the flow of work.
• Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages.
• Communicates with the Team Members through written and oral instructions.
• Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service.
• Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc.
• Assigns duties for opening and closing, and examines work for completion, neatness, and organization.
• Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents
• Promote positive customer relations through prompt, courteous and efficient service.
• Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s).
• Perform or assist team members in performing their duties and teach customer service skills.
• Document operational and physical deficiencies and pass on to the Venue Manager or the appropriate department for correction.
• Consistently fills out daily shift report detailing the events of your shift.
• Requisitions supplies and prepares inventories as requested.
• Ensure control/protection of company assets.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino’s mission statement.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Directly supervise FOH Team Members. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

Education

• High School diploma or GED.

Experience

• Previous Food and Beverage supervisory experience necessary.
• Bartending abilities with emphasis on craft beer, mixology and wine service required
• Experience with computer-based POS system preferred.

Skills

• Proficient in the use of Microsoft programs and other computer software.
• Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages).
• Knowledge of procurement procedures and inventory systems.
• Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals.
• Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions.
• Ability to maintain effective working relationships with department heads and employees.
• Knowledge of a 24-hour, 7 day a week operation.
• Skill in solving practical problems and dealing with situations where only limited standardization exists.
• Excellent organizational, communication and interpersonal skills.
• Skill in identifying and resolving administrative problems under pressure conditions.
• Work nights, weekends and holidays as required.

Other Requirements

• Available and willing to work nights, weekends and holidays as required.
• Ability to obtain and maintain a Tribal Work Permit.
• Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
• Washington State health card – By date of hire.
• Mandatory Alcohol Server Training (MAST) certification – 60 days from employment, or 1st class offered.
• Hepatitis A vaccination prior to first shift

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 65 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.