Patient Account Representative

Job Title: Patient Account Representative

Reports To: Billing and Collection Supervisor

Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process.

POSITION SUMMARY: As a key member of the Northpoint team, the Patient Account Specialist is responsible for collecting patient account balances, discussion of financing options with patients, and other patient facing financial duties.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Calculate and collect post-service patient financial responsibility amount.
• Speak with patients about their, post-service deductible co-pays, co-insurance and payment options.
• Calculate, collect and reconcile patient account with outstanding balance
• Respond to patient inquiries regarding insurance and patient responsibility
• Make financial arrangements for patients align with departmental goals.
• Work with Collection Specialist and Cash Posting Specialist obtain information about paid-to-patient checks
• Interpret verification of benefits and relay the information accurately to patients when discussing patient balance.
• Research and resolve client billing problems or issues
• Work with Supervisor to determine which accounts will be referred to outside collections agencies
• Understand/explain policies regarding types of services, pricing and rates, insurance billing and reimbursement.
• Document payment records and issues as they occur in billing software system
• Initiate private pay collections after insurance cancellation, denial, or other issue
• Generate and mail patient invoices
• Support and promote Northpoint’s treatment philosophy, mission, and core values
• Adhere to all company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Must have 2 years’ experience in the field of medical billing and healthcare customer service.
• 2 years’ related work experience in physician billing or hospital setting
• 2 years’ experience with collections preferred
• Strong knowledge third-party insurance payer guidelines.
• High School diploma/GED Required
• Medical Billing Certificate Preferred.

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills
• Strong attention to detail with demonstrated organizational skills
• Comfortable analyzing information and dealing with complexity
• Able to handle confidential material in a reliable manner
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Strong interpersonal skills to handle sensitive situations and confidential information
• Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload and manage stress in a fast-paced environment
• Demonstrated proficiency with Microsoft Office Suite required

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job performed at a desk in front of a computer
• Requires heavy use of mouse and keyboard
• Indoor office environment
• Exposure to emotionally impaired patients/clients may be frequent. Stress ranges from low to high, depending on the situation

CONDITIONS OF EMPLOYMENT:

• Completion of a tuberculin screening during first week of employment
• Completion of a pre-employment drug screening, post-accident and random for upon reasonable suspicion of use
• Completion of orientation and required paperwork prior to reporting to work
• Demonstrated computer literacy
• Completion of CPR/First Aid Training within first 90 days of employment
• Attendance at all mandatory staff development and training
• Completion of background and reference checks

Job Type: Full-Time

Compensation:

• $21.00 - $24.00 per hour

Full-Time Benefits Include:

• 85% Employer Paid Medical premium for employee level coverage – spouse and dependent premiums are subsidized at 50%
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, and Supplemental Life & AD&D Insurance
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan and 10 paid holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match
• Free counseling services and resources for emotional, physical and financial wellbeing
• Consumer discounts through LifeMart
• Free parking!

Ability to Commute/Relocate:

• Meridian, Idaho; reliably commute or plan to relocate before starting work (Required)

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.