Job Posting for Junior Account Manager - Property & Casualty Insurance at NorthPoint Search Group
Essential Duties And Responsibilities
Provides excellent customer service by servicing a book of business and recommends potential enhancements and improvements to processes, products and/or policies
Ability to multitask in a high call volume environment
Responsible for renewing, servicing and retaining client business by selecting new markets for submission and requesting quotes
Gather competitive intelligence and relay to internal parties as requested
Identify and pursue cross selling opportunities on existing accounts
Responsible for completing routine service requests in a timely manner such as: certificates of Insurance; endorsement requests; audit questions and disputes; and billing plan changes and/or premium finance agreements
Responsible for gathering renewal information by contacting client for updated exposure information; obtaining missing information per underwriting, program and company guidelines
Responsible for training junior-level staff by teaching the market and industry trends and how to position ourselves to bind business
Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer
Communicates in a positive manner to contribute to a cohesive, pleasant work environment
Protects the confidentiality of information learned by performing the duties of the position
Other duties as assigned to meet business needs
Education/Experience
Bachelor’s degree preferred or equivalent education and/or experience in insurance
A minimum of 2 years of Working knowledge of commercial property/casualty coverages
A minimum of 2 years of client services experience within and the brokerage industry
Current P&C insurance license
Understanding of commercial rating concepts
Ability to work with computer technology with little instruction with proficiency at spreadsheet and word processing programs
Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines
Proficient in Microsoft Office software
Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives
Keep a pulse on the job market with advanced job matching technology.
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